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​ Aggressive ‘cowboy’ builder in court

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Stress made family ill: Dean Burchill with condemned orangery

A LLANELLI company director was found guilty of using aggressive behaviour to his customers and carrying out shoddy work this week.

Ioan Llyr Berry, director of Pearl Home Improvements, also admitted misusing quality marks when he appeared at Swansea Crown Court in a prosecution led by Carmarthenshire Council.

The court heard that a £13,500 orangery he built for one customer had to be demolished for safety reasons.

Berry, of Nightingale Court, Coedcae, was approached by three customers who wanted work carrying out in their property.

Dean Burchell paid £13,500 for him to build an orangery which now has to be demolished as it does not comply with building regulations and poses a significant risk of failure to the sewer and the property.

He also paid him over £2,000 as a deposit to construct a loft conversion which was not returned. Prior to agreeing for the works to be carried out, Mr Burchell was shown a copy of the company’s website that contained the TRUSTMARK logo. However, subsequent enquires found that the company was not a member of TRUSTMARK and therefore not permitted to use the logo.

Unfinished: Builder Berry was called ‘cowboy’ by judge

When Mr Burchell contacted Berry over the phone to express his disappointment at the works carried out, he became verbally abusive and told the consumer ‘ you had better watch your kids’.

Consumer B also contracted with the 33-year-old to build a conservatory which was never built and printed on the contract for works was the FENSA quality logo, neither the company nor Mr Berry are registered with FENSA.

Berry carried out works for Consumer C but used aggressive behaviour on two occasions when trying to obtain payment for the said works.

In summing up the case at crown court on Friday, Judge Chris Clee QC agreed with Consumer A’s referencing of Berry being a cowboy. He said: “I can’t think of a more apt description.”

Berry was convicted of five charges under the consumer protection from unfair trading regulations 2008 – two relating to misuse of quality marks, two relating to aggressive practices and one for poor workmanship. He was given a 12-month community order to run concurrently and his business was fine £10,000 for the five offences.

A compensation order has been made for £18,597.60 for remedial costs to Consumer A.

Mr Burchell contacted The Herald to explain the impact that Berry’s poor workmanship had on his family.

“My wife Alison and myself have four sons, and with the boys growing up, we felt we wanted more space,” he told our reporter.

“An orangery seemed an ideal idea, we had a few quotes and found Ioan Berry on Facebook and asked for him to come out and quote us a price. Things seemed to be reputable with him. He claimed to use the same team constantly to do the work.”

However, as the job approached completion, the Burchells noticed problems with all aspects of the build, from the roof to the floor.

“The plasterboard had been put right up to the window so you couldn’t open it, they’re sash windows. We had people working here on midnight up until Christmas,” he added.

In spite of Berry claiming that he had completed the necessary consultations with CCC and Dwr Cymru, the build was condemned by both.

“We signed the attic first and then the orangery, I had to take a loan out for this,” Mr Burchell said. “We paid in stages up to £13,500. Trading Standards have spoken to a surveyor and this orangery has to come down, there’s no doubt on that. Even the judge in court last Friday said that we have something that’s worthless.

“This has made my entire family ill, we’ve lost money, health and had far too many sleepless nights. We never realised we were dealing with such a cowboy. If me speaking out stops Ioan doing this to another then it’s some comfort. He has to pay us compensation now over a two year period even though he claims he’s bankrupt. He even misused logos on Facebook as he wasn’t registered.”

The council’s executive board member for public protection, Cllr Phillip Hughes, said: “This man conned an innocent consumer out of thousands of pounds and duped other customers into believing they were being provided with good quality work. Our trading standards and legal team have worked tirelessly to bring this man to justice. I hope this serves as a clear message to anyone thinking of carrying out shoddy work, using aggressive behaviour or ripping off their customers – we have the power to stop you in your tracks and we will.”

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Health board provides assurance to local residents following Llanelli lockdown restrictions

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Following the introduction of temporary lockdown measures in the Llanelli area the health board is moving to reassure local communities that they can still access hospital and community healthcare services, including urgent care.

The health board is continuing to focus on providing these essential services and patients should access Prince Philip Hospital if they have an urgent care need or a scheduled clinic appointment.

Planned operations continue to be prioritised based on clinical urgency (including patients with cancer and other urgent care needs) and people should attend these if they have a confirmed admission date.

These measures apply to people with appointments at Prince Philip Hospital (regardless of where you live), and for people living in the Llanelli restricted zone. Arrangements are also continuing with access to primary care services – please phone your doctor’s surgery, dentist or optometrist to find out more and follow instructions at your community pharmacist.

All GP practices and a number of community pharmacies are continuing to offer the flu jab by appointment – again please check arrangements with these providers locally and make sure you keep your appointment if you’ve been offered one.  If you do not have an appointment arranged and you are in one of the “at risk” categories, please contact your GP Practice to check on the arrangements for this year.

Visiting continues to be restricted at all Hywel Dda University Health Board hospitals and these must be pre-planned and agreed with the sister/charge nurse. 

The exceptions to this arrangement are:
One parent/guardian at a time to visit their child
For birthing mothers – only one birthing partner
Patients considered to be at the end of life or receiving palliative care. 

We have also introduced local exemptions to this where you can visit if you are supporting someone with a mental health issue such as dementia, a learning disability or autism, where not being present would cause the patient to become distressed. 

In all cases we are urging patients to continue to follow infection prevention and control guidance, as well as use of face coverings and maintaining social distance.  Further information and updates about local lockdowns can be found on the Welsh Government’s website here.

Mandy Rayani, Director of Nursing, Quality and Patient Experience at Hywel Dda, said: “It’s really important that people living in areas affected by the new lockdowns know that they can still access services in the same way as they have been able to for the last few months.

“At the same time, it’s also important that people choose the right healthcare service for their need so that our hospitals can manage the extra demand that we always face at this time of the year.

“We will continue to prioritise urgent and emergency care, including planned operations based on clinical urgency, and I’d also like to remind people that arrangements are in place at a local level for community services such as GPs, pharmacies, optometrists and dentists.

“If you do need to attend a healthcare setting please remember to follow guidance on hand hygiene, face coverings and social distancing and please contact the senior sister or charge nurse if you want to find out about visiting relatives in hospital.

“Remember, COVID-19 is a serious disease which is sadly having real and tragic consequences for many people and families. We will endeavour to do all that we can to keep our communities safe and we’d like to thank the public for their patience and understanding as we continue to work through these new arrangements.”

Remember – if you or any member of your household develop symptoms of COVID-19 it is important that you self-isolate and do NOT attend any appointments or visit our sites.

If you have symptoms (raised temperature, new persistent cough OR loss or change of smell or taste) please book a test as soon as possible. You can do this via the UK Portal here

Any Llanelli residents having problems booking a test can contact us on 0300 333 2222 or via covidenquiries.hdd@wales.nhs.uk
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Police appeal for witnesses after 20-year-old pedestrian tragically killed on A40

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DYFED-POWYS POLICE is appealing for witnesses to a fatal road traffic collision on the A40 west of Carmarthen on Saturday (Sept 26) in which a 20-year-old man, a pedestrian, lost his life.

The police have asked The Pembrokeshire Herald to publicise this appeal.

A spokesman for the police told this newspaper: “At around 9.40pm, a white VW Transporter was in collision with a pedestrian on the A40 westbound, near the junction of Llangynog, Carmarthen.

“The pedestrian, a 20-year-old male, died as a result of his injuries.

“It appears the pedestrian had left his vehicle, a black Seat, following a single-vehicle collision further along the westbound carriageway shortly before.

The police have asked that if anyone has any information on either or both collisions, or may have been travelling along the A40 at the relevant time, please contact the serious collision investigation unit, quoting reference DPP-20200926-339.

This can be done by email: contactcentre@dyfed-powys.pnn.police.uk, by phone on 101 or by text: If you are deaf, hard of hearing, or speech impaired text the non-emergency number on 07811 311 908.

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Llanelli becomes a Covid-19 ‘health protection zone’

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RESIDENTS in a large part of Llanelli are being put under new local restrictions in a ‘health protection zone’ following a rapid increase in Covid-19 cases in the area.

The town is seeing a concentrated spread of cases compared with other parts of Carmarthenshire – in the last seven days, 85 positive cases have been identified in Llanelli (151.6 per 100,000 of the population) compared to 24 cases in the rest of Carmarthenshire (18.1 per 100,000 of the population).*

Public Health Wales officials are expecting numbers to continue rising over the coming week.

Carmarthenshire County Council and Hywel Dda University Health Board have worked with the Welsh Government and Public Health Wales to agree the temporary restrictions at sub-county level to try and halt the spread of the virus.

As of 6pm on Saturday September 26, 2020, residents living in defined parts of Llanelli will not be able to visit anyone else’s home, or accept visitors into their home, unless they have a ‘reasonable excuse’ such as providing care for a vulnerable person.

They should not arrange to meet indoors with anyone who they don’t live with, and travel in and out of the ‘health protection zone’ will also be limited – people should not leave the area or travel into the area unless it is essential. Travelling in and out of the zone for a holiday is not considered a reasonable excuse.

People are being asked to wear face coverings anywhere where they cannot maintain a two-metre distance from other people, including collecting children from school, in addition to the rules which already require them to wear a face covering in indoor spaces like shops and on public transport.

All indoor and outdoor visits to residential care homes have also been suspended.

Students may still travel into and out of the ‘health protection zone’ to go to school or college.

People living in the defined area of Llanelli must work from home, and employers must take all reasonable steps to support staff to do so.

Indoor public spaces such as leisure centres should only be used by people living in the defined area.

Shops will remain open, but people living outside the defined area of Llanelli should avoid travelling to visit them and shop in their own locality wherever possible.

The specific wards covered in the defined area of Llanelli are:

  • Bigyn
  • Bynea
  • Dafen
  • Elli
  • Felinfoel
  • Glanymor
  • Hendy
  • Hengoed
  • Llangennech
  • Lliedi
  • Llwynhendy
  • Tyisha
  • Swiss Valley

Although the pattern of increased positive cases is overwhelmingly concentrated in the Llanelli area where the restrictions have been strengthened, the whole of Carmarthenshire has now been put on alert, with a warning that the tighter restrictions may be extended if cases continue to spread.

Everyone – including those in the defined areas of Llanelli – is being urged to follow the national guidance around social distancing, good hygiene, self-isolation, testing and face coverings.

Leader of Carmarthenshire County Council, Cllr Emlyn Dole, said: “It is worrying to see how sharply the number of positive cases has risen in the Llanelli area, and action has had to be taken to help stop the spread and break the chain of infections concentrated in this area to prevent a whole county lockdown.

“We must all do the right thing, follow the advice and protect each other. In parts of Llanelli, we’re asking people and businesses to make even greater sacrifices – we fully appreciate the impact this will have, but there is no other way. We must stop the spread.”

A mobile testing unit has been set up in Llanelli to manage the increased demand by local residents who have any of the Covid-19 symptoms – either a high temperature, a change or loss to taste or smell or a new continuous cough.

Reporting of positive cases in the town is fully expected to rise during the next two weeks with the increase in more targeted testing. But this is a positive indicator that cases are being identified and control measures put in place.

Chair of Hywel Dda University Health Board Maria Battle said: “Our local community has given us such tremendous support during the past few months. To protect the health of our people, including the most vulnerable, and to ensure our NHS resources are available to provide people with the care they need; we need the help of our Llanelli population and wider community now more than ever before. Whilst hospital admissions have not yet increased again for COVID cases, we have seen a sharp rise in positive cases in the community, and in time this is likely to have an impact on hospital admissions. The very best way we can support each other and those we love, is to follow local restrictions, minimise our contacts, practice good hygiene and self-isolate and book a test if we have any COVID-19 symptoms.”

Increased testing capacity for residents in Llanelli is available by appointment at the following locations:

  • Parc y Scarlets Car Park B, accessed via Trostre Retail Park, in Llanelli
  • The Ty’r Nant site (next to KFC), Trostre, Llanelli
  • The Carmarthen showground (signposted in both directions off the A40)

There should be no reason for Llanelli residents to travel excessive distances for a test, as there will be tests available in Llanelli and Carmarthen. Tests should be booked via the UK Portal. Any Llanelli residents experiencing difficulty booking a test locally via the UK portal can instead email covidenquiries.hdd@wales.nhs.uk or by calling 0300 333 2222.

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