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Compensation available for train delays of 15 minutes and more

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FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.

The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.

Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.

Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.

Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.

He said: “We’re committed to delivering a punctual service that our customers can be proud of.

“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.

“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”

Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.

James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.

“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”

Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation

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Llanelli: Stop notice issued for school planning application

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A CONTROVERSIAL planning application for a new 480-spaced school in Llanelli has been issued a stop notice by the Welsh Government.
Carmarthenshire County Council is proposing to build a new £9.1m school on Llanerch Fields in Llanelli and were looking to determine the planning application in the coming weeks. Welsh Government will now decide whether to call in the application or not.
The new school would accommodate 420 primary and 60 nursery pupils, set over two floors with larger classrooms with integrated IT facilities, a multi-purpose hall and specialist provision for pupils with additional learning needs.
Over recent years there has been much debate in the area on the choice of site for the new school with campaigners arguing that they support a new school, but object against Llanerch fields being built upon. Last year an attempt to get the land designated as a village green was turned down.
In 2017, Ysgol Dewi Sant as the first Welsh medium primary school to be provided by a local authority celebrated its 70th birthday.
Councillor Rob James, local member for Lliedi, stated “From day one I have raised concerns that the Council’s site choice and planning process opened the Council up to the possibility of the Welsh Government calling in the planning application. It is clear that these concerns were not misplaced and there is now a really chance that it will be. 

“As a local Councillor, a school governor and a parent, I am passionate about the need for a new school for the pupils of Ysgol Dewi Sant and it is important that local pupils get the benefits of a 21st century school.
“I will now be working with Council Officers to ensure that contingency plans are prepared in case the Welsh Government state that the planning application does not comply with national planning policy.
“I will also work with parents, pupils, residents and interested parties are able to engage with the Welsh Government during this process.”

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Third annual Burry Port Raft Race is eagerly awaited

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THE THIRD ANNUAL BURRY PORT RAFT RACE, organised by Burry Port couple, Craig and Isabel Goodman, will be held on Saturday (July 27).

The event which is held in Burry Port Harbour, raises much needed funds for both Burry Port RNLI and a children’s football academy and primary school the couple support in The Gambia.

The day launches at 12pm with stands, food stalls and children’s inflatable games and rides and these will be available until 5pm. You’ll also have a chance to meet the crews, who’ll be busy putting the final touches to their rafts.

Rafts launch at 3pm, followed by a presentation ceremony, including prizes for first raft over the line, first raft to sink and best dressed raft.

Craig said: ” A huge thank you goes to all our sponsors, including overall sponsor Dawsons, along with continued sponsorship from Celtic Couriers, Parker Plant Hire, Burns Pet Nutrition, Burry Port Co-Op, Llanelli Star, LBS Builders Merchants, Burry Port Marina, First Choice Flooring and Pembrey and Burry Port Town Council.

For any further information about the event, please contact 07825 842981.

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Compensation offered after FSCS declares Llanelli firm in default

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CONSUMERS could get back money they have lost as a result of their dealings with a failed regulated firm in Llanelli, Carmarthenshire. The firm is Hayden Williams Independent Financial Services Limited formerly Assura Protect, Room 1, 7 Meadows Bridge, Parc Menter, Cross Hands, Llanelli, Carmarthenshire, Wales SA14 6RA.

The firm was declared in default in June 2019 by the Financial Services Compensation Scheme (FSCS).

FSCS is the UK’s statutory compensation scheme that protects customers of authorised financial services firms that carry out certain regulated activities. A declaration of default means FSCS is satisfied a firm is unable to pay claims for compensation made against it. This paves the way for customers of that firm to make a claim for compensation with FSCS.

Alex Kuczynski, Chief Corporate Affairs Officer at FSCS, said: “FSCS steps in to protect consumers around the UK when authorised financial services firms go bust. This vital service, which is free to consumers, protects deposits, insurance, investments, home finance and debt management. We want anyone who believes they may be owed money as a result of their dealings with this firm to get in touch, as we may be able to help you.”

Since it began in 2001, FSCS has helped more than 4.5m people, paying out more than £26bn in compensation.

If you wish to make a claim with FSCS against Hayden Williams Independent Financial Services Limited, you may be able to do so using FSCS’s online claims service at https://claims.fscs.org.uk Or you can contact its Customer Services Team on 0800 678 1100 or 020 7741 4100

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