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Compensation available for train delays of 15 minutes and more

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FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.

The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.

Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.

Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.

Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.

He said: “We’re committed to delivering a punctual service that our customers can be proud of.

“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.

“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”

Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.

James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.

“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”

Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation

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Llanelli ‘Banksy’: Mayor covers graffiti rat in protective plastic

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LLANELLI Mayor David Darkin believes graffiti found on charity shop wall could potentially be a Banksy.

The piece has been covered with protective plastic by the council while they determine the authenticity of the piece.

David Darkin, Mayor of Llanelli told this newspaper: “I was approached by a local artist Roz Moreton, who believes the artwork is a Banksy in an attempt to preserve the piece.

Roz who studied art in Bristol and lived in London has said she has been exposed to numerous Banksy works including his rats on Westminster Bridge, and spotted the ‘rat’ straight away.

Darkin added “She first spotted the graffiti around ten years ago, but she kept her findings to herself so that she could go back and visit the work.

“It was only after the recent news of the incident in Swansea, where part of a suspected piece of Banksy artwork was stolen, that she decided to approach me to ask for help to protect the piece”.

The art dealer who bought Banksy’s ‘Season’s Greetings’ which appeared on a garage in Port Talbot in December, has met with the mayor in Neath to view images of the artwork.

John Bradner, Essex based gallery owner, paid six figures for the Port Talbot addition, is planning on visiting the site to see the piece for himself.

Mr Darkin added “After showing John Bradner the images he is fairly confident that the piece is Banksy’s work, the fact it was spotted ten years ago ties in with ‘Banksy’s rats’ which was his theme at the time when they appeared across industrial towns.

“Mr Bradner called me yesterday and asked if there was anything else I can do to preserve the piece until he comes to view it in a few weeks to check its authenticity.”

Speaking on the piece Councillor John Jenkins said “Fingers crossed it is a Banksy, but worst-case scenario it isn’t and is still a talking point and people still come and see him.”

Speaking to Mr Darkin he said no attempts have been made yet to contact Banksy to confirm the piece as far as he is aware.

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36 charges relating to chemicals and components for making bombs

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A 33-YEAR-OLD male  is facing 36 charges relating to chemicals and components which can be used to make bombs.

He was remanded in custody at Llanelli Magistrates’ Court on Friday (Feb 15)

The man, from Port Talbot, was arrested in October 2017 in an operation between counter terrorism officers, South Wales Fire and Rescue and The Welsh Ambulance Service.

Detective Superintendent James Hall said no known links to terrorist offences or groups were found. The man will appear in court again at a date to be fixed.

He has also been charged with possessing a taser and manufacturing and possessing class A drugs.

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University makes formal criminal complaint

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A FORMAL criminal complaint has been by made by Swansea University, as part of the ongoing investigation into the issues surrounding the recent suspension of four members of staff.

South Wales Police said: “Dyfed-Powys Police and South Wales Police can confirm that they have received a complaint which is currently subject of consideration by both forces.”

Last November, the university’s Vice-Chancellor Prof Richard B Davies, Dean of the School of Management Prof Marc Clement, as well as two other members of staff, who have not been named, were suspended.

Prof Davies has been suspended for alleged gross negligence whilst Prof Clement was suspended for alleged gross misconduct. Both individuals have denied any wrongdoing. Registrar Andrew Rhodes confirmed at the time that this action was taken after an internal investigation.

In a statement, the university said: “Swansea University has been in regular dialogue with the authorities since November 2018 based on the findings of our initial investigation. A formal criminal complaint has been made and the matter is with South Wales Police and Dyfed Powys Police. We will of course continue to co-operate fully with them. Our processes, which are being carried out by an independent investigating manager, are ongoing.”

The investigation has looked into the academics’ involvement in both the £200m Life Science and Wellbeing Village project in Llanelli, and a £600m plan for a private medical university and hospital in Kuwait.

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