Connect with us
Advertisement
Advertisement

News

Compensation available for train delays of 15 minutes and more

Published

on

FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.

The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.

Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.

Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.

Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.

He said: “We’re committed to delivering a punctual service that our customers can be proud of.

“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.

“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”

Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.

James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.

“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”

Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation

News

Swansea Bay City Deal leaders are supporting Neath Port Talbot Council’s proposals for changes

Published

on

SWANSEA Bay City Deal leaders are supporting Neath Port Talbot Council’s proposal to amend some of their projects due to be part-funded by the £1.3 billion investment programme.

Any amended or enhanced projects, they say, will be progressed through City Deal governance and approval processes before submission to the Welsh Government and UK Government for consideration.

This follows on from the City Deal’s Joint Committee accepting all recommendations arising from two reviews into the City Deal, which included enabling flexibility in the investment programme to bring new projects in if they’re beneficial to the region.

Cllr Rob Stewart, Swansea Bay City Deal Joint Committee Chairman, says a Neath Port Talbot Council call for the City Deal to change approach is also being put in place.

Cllr Stewart said: “As a Joint Committee, we have accepted all recommendations from the City Deal reviews, and work is ongoing to implement them as soon as possible.

“These include the appointment of an independent programme director to manage the City Deal, as well as flexibility to amend or enhance projects forming part of the investment programme if they’re good for the region.

“The City Deal is still at an early stage of its development, but we’re doing all we can to make governance and project approval processes more efficient to speed up the investment programme’s delivery.

“It would be too great a risk for communities and businesses in Neath Port Talbot to miss out on City Deal investment, so we stand ready to help Neath Port Talbot Council move their projects forward.

“All City Deal partners remain committed to delivery. It’s widely recognised that the City Deal presents a once in a generation opportunity to create considerable economic growth and well-paid jobs across the region as a whole.”

The independent review into the City Deal commissioned by both governments recommended immediate approval for two City Deal projects – the ‘Yr Egin’ creative sector development in Carmarthen, and the Swansea City and Waterfront Digital District.

Cllr Stewart said: “We expect funds to be released for these projects imminently.

“We also welcome Neath Port Talbot Council’s continued commitment to the regional Homes as Power Stations project, which will help people save money on their energy bills by introducing cutting-edge energy-efficient technology to both new houses and existing buildings throughout South West Wales.”

The Swansea Bay City Deal investment programme is due to be funded by the UK Government, the Welsh Government, the public sector and the private sector. It’s being led by the four regional councils – Carmarthenshire, Neath Port Talbot, Pembrokeshire and Swansea – in partnership with the University of Wales Trinity Saint David, Swansea University, Hywel Dda University Health Board and Abertawe Bro Morgannwg University Health Board.

The City Deal is projected to create over 9,000 high-quality jobs and give the regional economy a £1.8 billion boost in coming years.

Continue Reading

News

A476: Lorry fire closes LLannon to Tumble road

Published

on

Emergency services dealt with a lorry fire on the A476, Llannon to Tumble road, Carmarthenshire

The incident took place on Tuesday afternoon (Apr 16)

The road was closed for a short time whilst the fire was extinguished.

The cause of the fire is currently unknown.

No one was reported injured in the fire.

Continue Reading

News

Almost 100 jobs to go at Calsonic Llanelli

Published

on

A MAJOR Llanelli employer is to shed almost a quarter of its employees following what it describes as a ‘significant drop-off in sales’.

Calsonic Kansei, based says that continuing political and economic uncertainty have contributed to its decision to lay off 95 workers at its Lleithri Road factory on the outskirts of the town.

Calsonic were offered £4.4m from the Welsh Government to create 88 jobs at the plant late last year.

Llanelli’s local AM, Lee Waters, the Welsh Government’s Deputy Minister for the Economy and Nia Griffith MP issued a joint statement about the jobs blow.

Lee Waters AM said “Nia Griffith and I will be doing what we can to work with the company, trade unions and other employers in the area to help the workers directly affected. And the Welsh Government will be extending the taskforce helping workers at Schaeffler to offer practical support.”

“Calsonic were offered significant Welsh Government help to develop new products at the end of last year, and we will continue to do what we can to help create a sustainable future for the site, through what is clearly a troubling period.”

Nia Griffith MP said “The next month will be a difficult period for the workers and their families at Calsonic, both Lee and I are ready to do whatever we can to help anyone affected. Alongside working directly with the factory staff and the trade unions, I’ll be using my voice in Parliament to ask the UK Government to match Welsh Government’s ongoing commitment to the plant and the workforce.”

Calsonic’s vice-president of HR for Europe, Neil O’ Brien, said: “The automotive industry is at a transitional stage, as well as being at a key point in several major vehicle ‘life cycles’, with car manufacturers developing their technologies to satisfy the ever demanding environmental legislation and moving towards autonomous and electric vehicles.

“During this period of transition, the added pressures of market instability caused by the political and economic conditions have affected our customers’ volumes and, consequently, Calsonic Kansei’s sales have seen a significant drop.

“The company intends to do everything reasonably possible to reduce the impact of this proposal on its employees.”

In January Schaeffler announced plans to close its plant in Leave-voting Llanelli with a loss of 200 skilled jobs.

Schaeffler also cited uncertainty about the UK’s economic and political future as being partially responsible for its decision.

Continue Reading

Trending

FOLLOW US ON FACEBOOK