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MPN Windows becomes Which Magazine Trusted Trader

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FAMILY-OWNED MPN Windows, Doors and Conservatories has become a member of a prestigious national trade body and have also recently become accredited as a Which Magazine Trusted Trader.

Independent Network only accepts the country’s most professional window and door companies, and each one must undergo rigorous vetting before being allowed to join, and display the IN branding.

Companies like MPN must then agree to continuous auditing to ensure they maintain that same level of absolute professionalism.

Paul Webster, owner of MPN explained: “Independent Network imposes very strict criteria on its members; we must commit to using exceptional quality VEKA materials and every single one of our customers is given a customer satisfaction report to complete, which is sent directly back to the organisation – so they can make sure we are as good as our word when it comes to quality products and installations.

“In this way, IN can be sure that we continue to operate to the highest standards and they are happy to offer our customers a fantastic ten year insurance-backed guarantee.

“This provides complete peace of mind for customers. They can rest assured that their investment is safe and protected, and they can see – at a glance – that we carry the Independent Network logo, which signifies that we’re among the top VEKA fitters in the UK.

“We were award-winning members of the organisation for many years, back when it was known as Network VEKA, and then we changed PVC-U suppliers and were no longer eligible.

“Although the quality of our products was still good, we are so committed to customer satisfaction that we decided to make the move back to VEKA PVC-U so that we could rejoin the network and offer our customers all the benefits that go with it.

“Benefits include things like deposit protection, insurance-backed guarantees, finance options and a phenomenal choice of window styles and colours, to name just a few.”

MPN Windows becomes a Which Magazine Trusted Trader

At this family run business, MPN have managed to create a successful blend of 25 years’ experience in double glazing along with being an innovative online company. We offer our customers the opportunity to arrange a free home visit or get an instant quote all via our numerous digital channels including our website to facebook to whatsapp.

Independent Network’s Karen Lund said: “It’s been great to welcome MPN back to the organisation. The company has won numerous awards for customer satisfaction over the years, and we know that the team represent everything we want to see from an IN member.

“They are committed to quality, service and professionalism, and I’m sure we’ll see them win even more customer satisfaction awards in the years to come.”

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New female brewing duo drop the alcohol but not the flavour

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DROPPING the alcohol, not the flavour – that’s the mantra of The Drop Bear Beer Co. a new brewery that brings female chutzpah to the male-dominated world of brewing.

Founded in Mumbles earlier this year by ‘Melburnian’ Sarah McNena, and ‘Swansea Jack’ Joelle Drummond, Drop Bear’s non-alcoholic beer is already making waves.

A decidedly Welsh-Australian enterprise, the brewery’s quirky name has antipodean roots along with a personal connection for the couple, who met in Sarah’s native Australia.

Explains Sarah, “The Drop Bear is essentially a bit of fun Australians have with visitors. Tourists are told to look out for this mythical koala bear dropping on them from the trees – and Joelle fell for the joke too!”

The pair aim to ‘disrupt’ the traditional view of the non-alcoholic beer market, and have successfully produced 100% natural beverages that are below 0.5% ABV, vegan-friendly, low calorie, low sugar, and additive-free.

At 0.3 ABV Tropical IPA is – as its name suggests – ‘tropical, fruity, and sessionable’, while the 0.4 ABV Yuzu Pale Ale is ‘fruity, tart, and fresh’. They will be joined this autumn by Drop Bear’s stout which promises to be ‘dark, edgy, and packing a’tude.’

At 25 and 27 respectively, Joelle and Sarah are at the heart of the healthy lifestyle-conscious millennial market they want to capture.

Says Joelle, “We want to prove that real beer doesn’t need alcohol to have fun, and we aren’t scared to push boundaries. We are millennials, and they are the fastest growing demographic. They and we want something with more kick and excitement, and a brand they can relate to.”

Likewise, female empowerment Joelle says is at the core of Drop Bear’s ethos, and the pair are keen to champion women in what is a predominantly male-dominated arena.

“We are the only alcohol-free craft beer company in the UK that’s run by women.”

Local government project manager Sarah, and former French and Italian translator Joelle, began their brewing journey in their kitchen.
Apart from Sarah having previously made some homebrew, the pair were complete novices when it came to creating a craft beer – but they knew what they wanted to achieve.

Says Joelle, “We started with a big saucepan, a jam thermometer, and a load of grain and gave it a go!”

By trial and error “there were long nights and an exploding fermenter”, the pair eventually came up with recipes they liked – and enlisted the help of experts in the industry to ensure their beers would pass muster in the highly competitive brewing sector.

Explains Sarah, “As we don’t have a brewing background, we contacted a master brewer and sommelier who looked at our recipes and gave us advice.”

Only a couple of months into production and Drop Bear beers are already making significant in-roads with a Michelin-starred restaurant a customer, and the opportunity to showcase their beer at an event in the House of Commons. Also, the beers are available to buy online from www.drydrinker.com.

However, without the current capacity to brew on a commercial scale at home, for now, Drop Bear beers are produced in Yorkshire, but the plan is to bring the whole process to Wales as soon as possible.

Says Joelle, “We want to show what Wales and women have to offer in the brewing industry.”

Joelle and Sarah have been helped in their brewing adventure by Cywain – a Menter a Busnes delivered project that supports the development of growth orientated businesses in the food and drink sector in Wales.

Says Joelle, “Cywain has been great, especially with networking opportunities and advice on running the financial side of the business. They have run a number of workshops and 1-2-1 sessions covering a range of topics such as sales, distribution channels, and business health.

“All of this is provided free of charge, which I’m sure you can understand is key for a business in its early days. Cywain are also just generally lovely people and we look forward to attending a number of events with them in the near future!”

Says Cywain Development Manager, Nerys Adams, “”It’s been great working with Joelle and Sarah over the past couple of months and seeing massive progression in such a short space of time. The girls have taken full advantage of the support on offer from Cywain attending a finance surgery, a sales and marketing workshop to name but a few.

They are working very hard to establish themselves in a male dominated sector and I’m excited to see what happens next for them. I’m sure they’re going to make a great success of the business and I’m delighted that Cywain is playing a part in helping them achieve their ambitions”.

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New funeral advice website will help Llanelli people make better funeral choices

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INDEPENDENT funeral directors in Llanelli are supporting a nationwide digital consumer initiative to help people better understand the funeral process and avoid falling victim to rogue operators.

FuneralAdvice.org has been created by GE O’Driscoll and Daughters’ trade association the National Society of Allied and Independent Funeral Directors (SAIF) to provide non-promotional information about funerals.

The website is in response to consumer research by the Competition and Markets Authority, which highlighted a lack of public awareness about funeral options. Its aim is to help the public gain the knowledge it needs to make informed choices when it comes to saying goodbye to a loved one, in addition to signposting to aftercare and bereavement support groups.

Often a distress purchase, funerals are bought at a time when people are in an extreme emotional state and ill-equipped to make decisions about spending significant amounts of money.

Gemma O’Driscoll, principal funeral director at GE O’Driscoll and Daughters, said: “As an independent, family-run business, we know it’s important for funerals to be tailor-made for the families we serve. One of the first things those families seek from us is assistance and advice. People purchase funerals at a period in their lives when they are often ill-equipped to do so, and we therefore always try to provide precisely what people need at what is going to be a distressing time.

“Having information digitally and in one place means people will have access to a wide range of subjects, which they can study at a time which suits them. This initiative provides honest, straightforward advice in a simple and effective way, which can only be beneficial to people looking to make the most informed decision they can.”

Terry Tennens, Chief Executive of SAIF, said: “There is lots of information online about funerals but none of it sits in a central space. We think this makes it difficult for people to understand the funeral market. The aim of FuneralAdvice.org is to act as an impartial hub with simple, non-promotional information as well as a signpost service to other organisations that might be of assistance.”

He added: “We hope that as a result of the information on FuneralAdvice.org, the public will gain a better understanding of the funeral process and that when the time comes they are fully prepared in terms of knowing what they want and what questions to ask of prospective funeral directors. This will ensure more people are able to secure a funeral that meets their needs, in terms of style, elements and above all, cost.”

FuneralAdvice.org has been designed in a way which follows the funeral process, across five accessible sections:

1. ‘Arranging a Funeral’ covers topics including what to do when someone dies, funeral choices, coffins, vehicles, direct cremations and DIY funerals.
2. ‘Choosing a Funeral Director’ talks about shopping around, trade associations, care of the deceased and funeral plans.
3. ‘The Day of the Funeral’ lets people know what to expect when a funeral happens.
4. ‘After the Funeral’ talks about paying the funeral bill, complaints and family donations.
5. ‘Further information’ includes links to other organisations dedicated to providing a wide support to bereaved people, from emotional to financial.

FuneralAdvice.org will evolve over time as funeral trends change and new information becomes available. SAIF is happy to take approaches from third parties interested in collaborating on the site to include non-promotional information that will be of benefit to the public.

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Double acquisition as Certas Energy acquires two Pembrokeshire filling stations

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CERTAS ENERGY has added two West Wales fillings stations to its growing company portfolio with the acquisition of Square & Compass and Letterson Filling Stations, both formerly owned by Roger and Anne Shackleton.

The couple have operated their Pembrokeshire forecourt business for 22 years, its two Gulf branded forecourts are integral to the local community, with large and successful convenience stores and a combined fuel volume of 5.6ml.

“We are delighted to have concluded this deal, it’s a very good fit for our business as we continue to grow our company operation across the UK,” enthuses Richard Billington, Retail Director, Certas Energy. “We already have a strong Gulf presence within Pembrokeshire and these two flagship sites will complement our thriving and expanding Dealer operation.”

“Anne and Roger have put their heart and soul into their business and its standing within the locality is testament to their hard work and that of a very talented team, whom we look forward to working with. We’ll bring the sites into harmony with the rest of our company-owned operation, investing in the latest back-office technology and on-site facilities to future proof the business. We will also remain true to the values established by the Shackletons to be at the heart of the local community.”

Square and Compass filling station in north Pembrokeshire

The two forecourts currently employ 20 people. They are seven miles apart, both situated in the town of Haverfordwest. Dave Morris, Director at specialist business property adviser, Christie & Co, acted on behalf of owners Anne and Roger and comments; “The two forecourts presented a great opportunity for a buyer as they are in a good location and well regarded locally. It has been a pleasure to work for Anne and Roger who have been passionate fuel retailers for over 20 years and we wish them all the best with their retirement. Both sites are a good fit for Certas Energy and we look forward to seeing them transition into Certas’ company owned portfolio.”

Reflecting on his departure from the business, Roger Shackleton says: “We have fantastic staff and a successful business that has been nurtured to the needs of our community. I’ve loved every minute of the ever changing environment of forecourt and convenience retailing. I still get up every morning at 4am to prepare for the day ahead but now seems the right time to retire. Certas Energy and Gulf Retail are better suited to unlock the future potential and get the very best out of our two sites. It’s a very emotive time for us both, we regard our staff as family but we know they are in good hands. The Gulf team are genuine, the process has been relatively smooth and David Morris of Christie and Co. has been brilliant, working tirelessly keep the deal progressing and to get us to this place.”

“When we drive past the sites in the future, we may feel saddened that we are no longer at the helm but in Gulf Retail, we are happy that we have sold to the right people.”

This latest acquisition by Certas Energy increases its company portfolio to 35 sites as it continues to grow the Gulf network in size and scale.

Fuel family’s final farewell

IT WAS an emotional farewell at two north Pembrokeshire filling stations this week as the popular owners Roger and Anne Shackleton handed the reigns over to new owners Certas Energy, Britain’s largest independent distributor of fuels and lubricants.

Staff at Letterston filling station say good bye to old owners Roger and Anne

After 22 years, Roger and Anne are looking forward to a more relaxed life on their farm, and to see more of their family, they told The Herald.

In 1997, the couple sold their pedigree herd and bought Letterston Filling Station. In 2007 Square and Compass Filling Station was purchased and plans were made to rebuild the shop into a convenience store to serve the neighbourhood. They were able to provide a wide range of goods and competitive fuel prices over a long period at both sites, an important resource for the local community in both cases.

The staff at Square and Compass filling station

Roger and Anne said in a statement: “We would like to thank our suppliers, and the loyal and long-standing customers for their support over the years. A final thank you goes to the staff, past and present that have helped make the business what it is today.

They added: “We would like to extend our best wishes to Certas Energy for success in the future with both Letterston and Square and Compass Filling Stations.”

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