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Businesses urged to prepare for NHS COVID-19 app

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1. The NHS COVID-19 app currently being trialled will launch on Thursday 24 September in Wales and England including QR check-in at venues

2. Business venues urged to download NHS QR codes

3. QR codes will be an important way for individuals to record their movements helping the NHS Test, Trace, Protect system

4. Businesses across Wales and England like pubs, restaurants, hairdressers and cinemas, are being encouraged to have NHS QR code posters visible on entry, so customers who have downloaded the new NHS COVID-19 app can use their smartphones to easily check-in.

The move comes ahead of launching the NHS COVID-19 app across Wales and England on Thursday 24 September.

Checking in with the app will enable people to keep a diary of the locations they have visited, which will be held securely in the app. If there is a COVID-19 outbreak linked to their visit, users will get an early warning alert from the NHS. If they have a positive test for COVID-19, people will be able to use the diary to tell contact tracing teams where they have been, helping to manage COVID-19 and protecting other people.

With coronavirus cases rising in the UK in the last few weeks it is essential that businesses do all they can to protect their customers and control the spread of the virus. The NHS QR code and check in function is in addition to existing measures. Venues in Wales which are legally required to collect and keep a record of visitors will still need to do so.

Wales’ Health Minister, Vaughan Gething, said:

“The launch of the NHS COVID-19 app is an important part of coronavirus response, supporting our NHS Test, Trace, Protect programme in Wales. Working on a joint Wales and England basis is the most practical option here, as we know there is a lot of movement across our shared border. It makes sense to use the same app, working in exactly the same way, regardless of which country you’re in.

“The Welsh Government has worked closely with the NHS App team to ensure the app is easy-to-use and gives people the right advice and guidance, tailored to the country they reside in. I strongly encourage people in Wales to download and use the app when it launches.

“The more people download and use the NHS COVID-19 app, the more it will help us to prevent the spread of COVID-19.”

UK Government’s Health and Social Care Secretary, Matt Hancock, said:

“With coronavirus cases rising, we need to use every tool at our disposal to control the spread of the virus including cutting-edge technology. The launch of the app later this month across England and Wales is a defining moment and will undoubtedly aid our ability to contain the virus at a critical time.

“We are now urging businesses to download posters for their premises ahead of the launch of the NHS COVID-19 app. This will allow the public to seamlessly check-in to venues using the app when it launches.

“It is vital we are using the NHS Test and Trace system to reach as many people as possible to prevent outbreaks and stop this virus in its tracks. This function will make it simple and easy so we can keep this virus under control.”

The app has a range of additional, enhanced features that will help to reduce personal and public risk from COVID-19 as part of the wider test and tracing services.

1. Risk alert: letting users know the level of coronavirus risk in their postcode district
QR check in: alerting users if they have recently visited a venue where they may have come into contact with someone who later tests positive with COVID-19

2. Symptom check: allowing users to check if they have coronavirus symptoms and see if they need to order a free test – all in one place

3. Test: helping users book a free test through the app

4. Isolation countdown: if a user is told to self-isolate, a timer will help countdown that period and relevant advice will be provided

5. Businesses are just one sector encouraged to use the NHS system. Universities, hospitals, leisure premises, civic centres and libraries will also be urged to display posters in communal areas such as cafes.

Kate Nicholls, UK Hospitality CEO said:

“Hospitality’s top priority is to protect the health of our customers and staff but there’s also the added appetite to avoid a return to lockdown and loss of trade. It’s crucial that information is gathered and deployed both effectively and securely.

“We would urge all hospitality businesses to support the roll out of the app and download their QR posters to help defeat the virus.”

Venues should download the QR codes at www.gov.uk/create-coronavirus-qr-poster

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Self Assessment customers warned about scammers posing as HMRC

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SELF ASSESSMENT customers should be alert to criminals claiming to be from HM Revenue and Customs (HMRC).

As the department issues thousands of SMS messages and emails as part of its annual Self Assessment tax return push, HMRC is warning customers completing their returns to take care to avoid being caught out by scammers. The annual tax return deadline is on 31 January 2021.

The department knows that fraudsters use calls, emails or texts to contact customers. In the last 12 months, HMRC has responded to more than 846,000 referrals of suspicious HMRC contact from the public, and reported over 15,500 malicious web pages to internet service providers to be taken down. Almost 500,000 of the referrals from the public offered bogus tax rebates.

Many scams target customers to inform them of a fake ‘tax rebate’ or ‘tax refund’ they are due. The imposters use language intended to convince them to hand over personal information, including bank details, in order to claim the ‘refund’. Criminals will use this information to access customers’ bank accounts, trick them into paying fictitious tax bills, or sell on their personal information to other criminals.

HMRC’s Interim Director General for Customer Services, Karl Khan, said: “We know that criminals take advantage of the Self Assessment deadline to panic customers into sharing their personal or financial details and even paying bogus ‘tax due’.

“If someone calls, emails or texts claiming to be from HMRC, offering financial help or asking for money, it might be a scam. Please take a moment to think before parting with any private information or money.”

Pauline Smith, Head of Action Fraud, said: “Criminals are experts at impersonating organisations that we know and trust. We work closely with HMRC to raise awareness of current scams and encourage people to report any suspicious calls or messages they receive, even if they haven’t acted on them, to the relevant channels. This information is crucial in disrupting criminal activity and is already helping HMRC take down fraudulent websites being used to facilitate fraud.

“It’s important to remember if you’re contacted out the blue by someone purporting to be from HMRC asking for your personal or financial details, or offering you a tax rebate, grant or refund, this could be a scam. Do not respond, hang up the phone, and take care not to click on any links in unexpected emails or text messages. You should contact HMRC directly using a phone number you’ve used before to check if the communication you have received is genuine.

“If you’ve been the victim of fraud, contact your bank immediately and please report it to Action Fraud online at actionfraud.police.uk or by calling 0300 123 2040.”

Customers can report suspicious activity to HMRC at phishing@hmrc.gov.uk and texts to 60599. They can also report phone scams online on GOV.UK.

HMRC is also warning the public to be aware of websites that charge for government services – such as call connection sites – that are in fact free or charged at local call rates. Other companies charge people for help getting ‘tax refunds’. One way to safely claim a tax refund for free is to log into your Personal Tax Account.

HMRC has a dedicated Customer Protection team that identifies and closes down scams but asks the public to recognise the signs to avoid becoming a victim. HMRC regularly publishes examples of new scams on GOV.UK to help customers recognise phishing emails and bogus contact by email, text or phone.

Ways to spot a tax scam

It could be a scam if it:

·       is unexpected

·       offers a refund, tax rebate or grant

·       asks for personal information like bank details

·       is threatening

·       tells you to transfer money.

Self Assessment customers can complete their tax return online and help and support is available on GOV.UK.

To protect against identity fraud customers must verify their identity when accessing HMRC’s online services. They must have two sources of information including:

·       credit reference agency data

·       tax credits

·       P60/payslip

·       UK Passport

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BHF Cymru calls for stock donations before Christmas

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BRITISH HEART FOUNDATION Cymru’s home store in Llanelli is appealing to the local community to donate their unwanted items before Christmas.

The charity shop on Vaughan Street has reopened following the recent ‘firebreak lockdown’ and desperately needs stock to help raise funds for life saving research. During the pandemic and the town’s local lockdowns BHF Cymru has missed the local community’s generous donations of preloved items such as sofas, beds, kitchenware and dining furniture.

Richard Jones manager of the home store appealed for local people doing a pre-Christmas clear out at home to make a donation. Every item sold will be turned into funds for research that could help transform the lives of the 340,000 people in Wales living with heart and circulatory diseases.

 “Like all charity shops this year has been a tough one for us,” said Richard. “We’re back open now and our staff and volunteers are here to welcome our customers safely into the store. Our free collections service is now back up and running, with Covid-secure measures in place and is available to book online. We are more than happy to receive any quality unwanted furniture, electrical and homewares so we can continue to raise money in support of our lifesaving research.”

“It’s easy to donate and depending on your preference, our van crews will either collect from your room of choice, your doorstep or an alternative safe access point. All collections will be signature free.”

British Heart Foundation open a new Home Store in St David’s Retail Park in Swansea. © WALES NEWS SERVICE

The coronavirus crisis has had a devastating impact on the BHF’s income, leading to a potential £50 million cut in research funding and the delay of important scientific breakthroughs. It is now urgently asking the local community to support it by simply donating good quality items that they have been clearing out while at home.

Head of BHF Cymru Adam Fletcher said: “We currently fund £3m into research in Wales to help prevent, treat and cure heart and circulatory diseases.  Every pound raised in our shops helps us to support the 340,000 people in Wales living with heart and circulatory diseases, many of whom are at increased risk from Covid-19. Shopping at the BHF, or donating your quality items will help us, help them.” 

Store Opening Cwmbran

BHF shops and stores have measures in place to keep staff, volunteers and customers safe. Customers will also be able to donate items at contact-free donation points set up at BHF shop entrances.  

The BHF home store is located Vaughan Street in Llanelli. To contact the store please call 01554 528730

To book a free collection visit https://www.bhf.org.uk/shop/donating-goods/book-furniture-collection-near-me

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Six men arrested for kidnap in Llanelli

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SIX men have been arrested on suspicion of kidnap, police have confirmed.

Dyfed-Powys Police said it followed calls from the public on Saturday afternoon about an incident in Llanelli.

A car was then stopped shortly afterwards in the Trostre area and six occupants were arrested, police have confirmed.

All six are in custody, while a man identified as the possible kidnap victim is “safe and well”.

“At approximately 1:30pm on Saturday (Nov 14) we received reports from the public of a suspected kidnapping in Station Road,” said Chief Inspector Chris Neve.

“An urgent investigation was commenced, which led to a vehicle being stopped in the Trostre area, and the arrest of six men within the vehicle.

“A man identified as the possible victim is safe and well.”

The Dyfed-Powys force said it was not looking for anyone else in connection with the incident and patrols would be conducted in the area on Sunday, to help reassure the community.

Ch Insp Neve added: “I understand the public may be concerned by this incident, but would like to reassure the community of Llanelli that this incident is isolated to those involved and there is no risk to anyone else at this time.”

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