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Questions for new GP team

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The new team: Dr Huw Perry, Nia Griffith, Dr Paul Williams and Dr Devichand

The new team: Dr Huw Perry, Nia Griffith, Dr Paul Williams and Dr Devichand

A MEETING to introduce the new team of doctors to the patients of Dr Devichand took place at the Selwyn Samuel Centre in Llanelli on Wednesday (Sept 23). Dr Christie Melyn was absent but Dr Huw Perry and Dr Paul Williams were introduced to a room packed with patients and began to inform the crowd about their plans for the practice.

An element of panic appeared to set in amongst some of the people regarding whether or not they would be able to see a doctor without having to battle with a receptionist or wait for hours in a waiting room.

Patients also questioned whether they would be able to have consistency by seeing the same doctor. Questions were also asked regarding the telephone system, the waiting times, the home visits and the prescription of drugs.

Doctors attempted to address many of the questions but a number of people did not appear to accept their explanations.

Dr Huw Perry said: “There has been a lot of uncertainty and anxiety but what we are saying is that nothing is going to change for some time. The model we have is that Dr Devichand will stay as long as he wants to. Upon his retirement other doctors will service the practice. We need new premises and The Health Board are looking at that with us. We would like to stay within reach of the existing practice. You are triaged (assignment of degrees of urgency to wounds or illnesses to decide the order of treatment of a large number of patients or casualties) by the doctors not a nurse or a receptionist.

“People can phone and they may get a receptionist but they don’t have to divulge their problem if they do not want to. They will get called back regardless. The call comes in and they will get a call back from a doctor who has their records on view. They don’t have to sit in a waiting room in this way. They will be seen when it is suitable to them.”

Dr Paul Williams told the patients: “We decided to work together and I know a lot of you will be anxious about any changes but there won’t be any initially. Changes will be made and brought in very slowly. You will still be able to see Dr Devichand in Andrew Street and Dafen. We are trying to source new premises because the ones we have now are restrictive.”

Looking to changes in the range of services offered, Dr Williams continued: “We want to offer more extensive services like minor surgery and complex joint injections. We would like to make life easier for you. For people on warfarin we would like to increase that service level. We would also like to offer contraceptive implants. Everybody is given access to a doctor by phone or face to face the same day. 50 to 60% of consultations can be done over the telephone. We need to alleviate staff and patient anxiety. This is the fourth practice we have gone into and we have improved them. Nobody needs to be told that they have to wait two weeks to see a doctor.”

Dr Paul Williams said that the doctors had been in business together for three years and that his surgeries and the six doctors were working well and waiting times were low.

He said: “We like to look at what the patient problem is not what the appointment time is. If it is simple and can be dealt with quickly why wait for two weeks or sit in a room for hours when it can be dealt with in three minutes flat? If a patient has a problem, the right person will see them at the right time. It may mean seeing a nurse or alternative practitioners. We want to bring health care to primary care so you get seen and dealt with properly. The thought process of seeing a doctor has to change because there are fewer doctors in Wales. If you are better off seeing someone else then that is what we can work with.”

At the end of the meeting The Herald asked Dr Devichand if it was a tough crowd. He told us: “Things change. It will be better and it is very promising. As long as they see the patients the same day that is the main thing. I am happy with the way they work. Their system has been looked at by the Health Board and they are happy with that.”

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Llanelli: Stop notice issued for school planning application

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A CONTROVERSIAL planning application for a new 480-spaced school in Llanelli has been issued a stop notice by the Welsh Government.
Carmarthenshire County Council is proposing to build a new £9.1m school on Llanerch Fields in Llanelli and were looking to determine the planning application in the coming weeks. Welsh Government will now decide whether to call in the application or not.
The new school would accommodate 420 primary and 60 nursery pupils, set over two floors with larger classrooms with integrated IT facilities, a multi-purpose hall and specialist provision for pupils with additional learning needs.
Over recent years there has been much debate in the area on the choice of site for the new school with campaigners arguing that they support a new school, but object against Llanerch fields being built upon. Last year an attempt to get the land designated as a village green was turned down.
In 2017, Ysgol Dewi Sant as the first Welsh medium primary school to be provided by a local authority celebrated its 70th birthday.
Councillor Rob James, local member for Lliedi, stated “From day one I have raised concerns that the Council’s site choice and planning process opened the Council up to the possibility of the Welsh Government calling in the planning application. It is clear that these concerns were not misplaced and there is now a really chance that it will be. 

“As a local Councillor, a school governor and a parent, I am passionate about the need for a new school for the pupils of Ysgol Dewi Sant and it is important that local pupils get the benefits of a 21st century school.
“I will now be working with Council Officers to ensure that contingency plans are prepared in case the Welsh Government state that the planning application does not comply with national planning policy.
“I will also work with parents, pupils, residents and interested parties are able to engage with the Welsh Government during this process.”

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Third annual Burry Port Raft Race is eagerly awaited

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THE THIRD ANNUAL BURRY PORT RAFT RACE, organised by Burry Port couple, Craig and Isabel Goodman, will be held on Saturday (July 27).

The event which is held in Burry Port Harbour, raises much needed funds for both Burry Port RNLI and a children’s football academy and primary school the couple support in The Gambia.

The day launches at 12pm with stands, food stalls and children’s inflatable games and rides and these will be available until 5pm. You’ll also have a chance to meet the crews, who’ll be busy putting the final touches to their rafts.

Rafts launch at 3pm, followed by a presentation ceremony, including prizes for first raft over the line, first raft to sink and best dressed raft.

Craig said: ” A huge thank you goes to all our sponsors, including overall sponsor Dawsons, along with continued sponsorship from Celtic Couriers, Parker Plant Hire, Burns Pet Nutrition, Burry Port Co-Op, Llanelli Star, LBS Builders Merchants, Burry Port Marina, First Choice Flooring and Pembrey and Burry Port Town Council.

For any further information about the event, please contact 07825 842981.

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Compensation offered after FSCS declares Llanelli firm in default

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CONSUMERS could get back money they have lost as a result of their dealings with a failed regulated firm in Llanelli, Carmarthenshire. The firm is Hayden Williams Independent Financial Services Limited formerly Assura Protect, Room 1, 7 Meadows Bridge, Parc Menter, Cross Hands, Llanelli, Carmarthenshire, Wales SA14 6RA.

The firm was declared in default in June 2019 by the Financial Services Compensation Scheme (FSCS).

FSCS is the UK’s statutory compensation scheme that protects customers of authorised financial services firms that carry out certain regulated activities. A declaration of default means FSCS is satisfied a firm is unable to pay claims for compensation made against it. This paves the way for customers of that firm to make a claim for compensation with FSCS.

Alex Kuczynski, Chief Corporate Affairs Officer at FSCS, said: “FSCS steps in to protect consumers around the UK when authorised financial services firms go bust. This vital service, which is free to consumers, protects deposits, insurance, investments, home finance and debt management. We want anyone who believes they may be owed money as a result of their dealings with this firm to get in touch, as we may be able to help you.”

Since it began in 2001, FSCS has helped more than 4.5m people, paying out more than £26bn in compensation.

If you wish to make a claim with FSCS against Hayden Williams Independent Financial Services Limited, you may be able to do so using FSCS’s online claims service at https://claims.fscs.org.uk Or you can contact its Customer Services Team on 0800 678 1100 or 020 7741 4100

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