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100 jobs boost for Swansea with Welsh Government support

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BT is expanding its customer service contact centre in Swansea by creating 100 new jobs with support from the Welsh Government.
 
The company is creating the new roles in order to meet its commitment to answering 90 per cent of its customers’ calls in the UK by spring 2017.
 
The new recruits will work at BT Tower in Swansea where an additional floor will be refurbished and refitted to accommodate the new business that could have been housed at other BT centres in the UK which have available capacity. BT already employs around 500 people at BT Tower in Swansea. 
 
The move is backed by business finance from the Welsh Government to support the capital investment and new jobs and helped ensure the expansion went ahead in Swansea. 
 
Economy Secretary Ken Skates said: “BT’s importance to the Welsh economy is reflected in its anchor company status. It has a significant presence in Wales employing more than 3,890 people here and spends around £284m with suppliers in Wales every year.
 
“BT has already created a significant number of new jobs across Wales recently and I am delighted to support this significant expansion that will now go ahead in Swansea. It builds on their highly successful existing operation in the city and will create a range of new jobs and employment opportunities.”
 
Alwen Williams, regional director for BT Cymru Wales, said “We are completely changing the way we serve our customers in order to boost our service levels.”
 
“We are going to answer 90 per cent of our customers’ calls in the UK by Spring 2017, and that means we need to take on great people to fill these extra roles.
 
“BT is already a major employer in Swansea and these new roles reflect our commitment to the city and the skills and quality of our workforce.
 
“We’re also rolling-out our new ultrafast broadband technology in Swansea that will see the city enjoying some of the very fastest fibre broadband speeds available in the UK.”
 
Successful applicants will be answering calls and helping customers from across the UK, providing them with technical and billing advice and top class customer service.
 
The company has added around 500 UK and Ireland contact centre roles in BT Consumer, with around 900 to be filled by April 2017
 
Details of the new roles and how to apply can be found at http://btcareers.manpower.co.uk/  The interview process will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.
 
A recent employee satisfaction survey showed the Swansea centre had the distinction of being the BT Consumer site with the most engaged workforce in Wales and the South West England region.
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New ward extension opens at Werndale Hospital

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WERNDALE Hospital opens its £1millon ward extension, featuring a suite of new spacious patient en-suite rooms and additional light and airy ward space for new nurses’ stations, new technology and medical equipment, in pleasant and comfortable spaces. 

Werndale is part of Circle Health Group, the UK’s largest provider of private healthcare. The group is carrying out a £125 million redevelopment programme across its 50 hospitals in the UK.

Werndale has a strong history in the village of Bancyfelin, where is has been serving the local communities of Wales for over 32 years.

James Davies, Wales and Scarlets rugby player, from Bancyfelin, cut the ribbon to mark the official opening on Monday 1st August. His nickname “Cubby”, is reference to his brother’s nickname, “Fox”; this refers to the Fox & Hounds pub their parents ran in Bancyfelin, the village where they grew up. Staff and consultants were given the chance to view the new extension, with a small gathering to mark the occasion and celebrate all the hard work that has gone into this project over the last 12 months.

Jacky Jones, Executive Director of Werndale Hospital said: “The investment programme is an exciting opportunity to expand what we can offer to patients at Werndale. Our staff and consultants are delighted with this expansion which will allow us to meet the private healthcare needs of patients and families in Wales and will decrease waiting times which will positively impact the patient’s experience. Having the new patient rooms here increases our ward capacity by 20%, it is a great investment”.

Gaynor Llewellyn, Director of Clinical Services said: “At Werndale we are committed to continuous improvement of clinical facilities and services. We continually invest in the hospital so that we can offer our patients and consultants reassurance when they visit us for treatments”.

Werndale Hospital is seeing increased demand for its services across all specialities particularly orthopaedic surgery, ophthalmology, and general surgery. Nearly 4,000 patients had surgery at Werndale Hospital, Bancyfelin during 2021 and the new investment will enable ward capacity to be increased by 25 per cent.

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M4 closed westbound following lorry fire near Swansea

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A SECTION of the M4 near Swansea was shut on Monday (Aug 8) due to a vehicle fire.

The westbound section of the motorway, between junction 47 at Penllergaer and junction 48 at Hendy closed.

Emergency services were called to the scene, and there was queuing traffic in the area.

Traffic monitoring service Inrix reported: “M4 Westbound closed, queueing traffic due to vehicle fire between J47 A48 (Penllergaer / Swansea West Services) and J48 A4138 Pontardulais Road”

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Police appeal after Llanelli assault: victim required hospital treatment

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DYFED POWYS POLICE is investigating an assault which occurred on Regalia Terrace, Llanelli, Carmarthenshire at about 12.05am, Sunday 3rd July.

The victim required hospital treatment.

Officers have carried out all possible lines of enquiry, and are now appealing for help from the public.

They would like to identify the person in the CCTV image, who may have information that could help the investigation.

Anyone who knows who the person is, or if you believe you are pictured, contact Dyfed-Powys Police.

This can also be done either online at: https://bit.ly/DPPContactOnline, by emailing 101@dyfed-powys.police.uk or phoning 101.

If you are deaf, hard of hearing, or speech impaired text the non-emergency number on 07811 311 908.

Please quote reference DP-20220703-011

Alternatively, contact the independent charity Crimestoppers anonymously by calling 0800 555111, or visiting crimestoppers-uk.org.

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