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Restaurant apologises to customer after being told to go elsewhere for non-dairy milk

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A LLANELLI restaurant has apologised to a customer after they were told to go ‘somewhere more appropriate’ and were accused of having a ‘hot chocolate addiction’.

An employee from Sosban was responding to criticism on Facebook after a customer had complained that a waiter was ‘rather sniffy’ over her request for non-dairy milk.

Thérésa Hedges-Webb suggested products that could be suitable on the Facebook page following her experience, to which an employee responded: “Thank you for your advice, Thérésa Hedges-Webb, we would request that you do not return again and you go to somewhere more appropriate for your dairy-free hot chocolate addiction.”

The company was then inundated with messages of support for Thérésa and were criticised for their response.

In response to the criticism, the company said: “Following the recent review, firstly, we would like to apologise to Thérésa Hedges-Webb publicly and unequivocally, we will follow up with Theresa separately to apologise more personally and to invite her back with a guest for a meal at Sosban.

“There is absolutely no excuse for us responding in this way and the member of staff who initially posted the message has been firmly reprimanded.

“As thousands of our Sosban customers will know, this is most certainly not representative of the dining experience that people have come to expect at Sosban Restaurant and we are deeply disappointed that we have found ourselves in this situation.

“We apologise to everyone who has read the comments and who have understandably felt compelled to respond and add their own comments to the post.

“We are sorry and we ask that you please understand that this is not reflective of Sosban, of our food or of our customer experience, we have all been working so incredibly hard to build a superb reputation and we are hopeful that this stupid error by a single individual does not irretrievably alter our direction.

“As many will already know, we do cater for vegan and other dietary preferences throughout our menus and we strive to offer a balanced menu for all our diners, as is the case with our signature six-course taster menu which was simultaneously prepared by our head chef in a vegetarian and non-vegetarian option.

“We clearly need to do more and we will be acting on the suggestions that Theresa has made and we will ensure that we will be able to cater for a dairy-free hot chocolate option immediately.

“We will be eating a very large slice of humble pie following today’s comments and would like to apologise again for any offence caused.”

Thérésa accepted their apology, saying: “Apology accepted. Thank you. I look forward to hearing from you.”

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Global Litter Charity has announced the date of its next Welsh litter picking event

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Uocean project Carmarthenshire weekend clean up taking place on Saturday 25th September 21 at Pembrey Country Park

THE UOCEAN Project, part of the Vayyu Foundation, which has set itself the target of removing 1 billion kilos of waste from the world’s oceans by 2030, will be holding its next litter collection taskforce event at Pembrey Country Park  in Carmarthenshire.

Everyone is invited to join The UOcean Project volunteers and to make a difference by collecting litter, especially plastics, which are polluting our environment and ending up in the world’s oceans.  The UOcean Project has highlighted the dramatic increase in litter from plastic bags to face masks since lockdown restrictions were lifted, making it even more important to clean-up and reduce waste pollution. 

Chris Desai, head of The UOcean Project commented. “Picking up one plastic bottle or single use face mask may not appear to be significant, but at each event we are collecting many kilos of plastic because more and more individuals are joining our litter picking teams.

RSVP TO JOIN WWW.THEUOCEANPROJECT.COM

The combined collections here and overseas are the only way to make a difference and start fighting back against pollution.” 

The UOcean Project organises litter pick-up teams who work across the UK, especially around coastlines, as well as internationally.  By organising volunteers into Chapters and providing them with the tools and equipment to pick up litter, they have already collected 53,000 kilos of waste which would have ended up in the seas.  

All volunteers are provided with the equipment needed to safely pick up litter so that it can be disposed of in the right way.  For more information about The UOcean Project please go to the website www.theuoceanproject.com

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Warning! Dangerous Valium circulating in Llanelli

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the drugs being distributed and used in the Llanelli area at present could be extremely dangerous

Warning! Dangerous Valium circulating in

POLICE are warning drug users in Llanelli to take extra care following information received that dangerous valium is circulating in the area.

A Dyfed-Powys Police spokesperson said: “We have reasons to believe that the drugs being distributed and used in the Llanelli area at present could be extremely dangerous for anyone taking them.

“We would also appeal to drug users to seek medical attention immediately should they become unwell.

“Please share this information with anyone that you believe could come into contact with these drugs.”

To seek advice and support, visit https://barod.cymru/where-to-get-help/west-wales-services/ddas-dyfed-drug-and-alcohol-service/

Please be aware that some services may operate an automated service outside office hours.

In an emergency, or if you think someone’s life is at risk, always dial 999.

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Parents warned to look out for respiratory illness in children

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RSV is a common respiratory illness which is usually picked up by children during the winter season

RESPIRATORY Syncytial Virus (RSV) is circulating amongst children and toddlers in the Hywel Dda area (Carmarthenshire, Ceredigion and Pembrokeshire)  

Hywel Dda UHB Medical Director and Deputy Chief Executive Dr Philip Kloer said: “Because of the COVID restrictions, there have been few cases of RSV during the pandemic, but this virus has returned and in higher numbers now people are mixing more.

“RSV is a common respiratory illness which is usually picked up by children during the winter season, and causes very few problems to the majority of children.  However, very young babies, particularly those born prematurely, and children with heart or lung conditions, can be seriously affected and it’s important that parents are aware of the actions to take.”

Parents are being encouraged to look out for symptoms of severe infection in at-risk children, including:

*a high temperature of 37.8°C or above (fever)

*a dry and persistent cough, difficulty feeding, rapid or noisy breathing (wheezing).

The best way to prevent RSV is to wash hands with soap and water or hand sanitiser regularly, dispose of used tissues correctly, and to keep surfaces clean and sanitised.

Most cases of bronchiolitis are not serious and clear up within 2 to 3 weeks, but you should contact your GP or call NHS 111 if:

  • You are worried about your child.
  • Your child has taken less than half their usual amount during the last two or three feeds, or they have had a dry nappy for 12 hours or more.
  • Your child has a persistent high temperature of 37.8C or above.
  • Your child seems very tired or irritable.

Dial 999 for an ambulance if:

  • your baby is having difficulty breathing
  • your baby’s tongue or lips are blue
  • there are long pauses in your baby’s breathing
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