A WEST Wales mature student has alleged that Student Finance Wales discriminates against mature female students who have changed their name through marriage or divorce.
Tricia (not her real name) contacted The Herald after she experienced protracted delays in receiving student finance to which she was entitled having been made ‘to jump through hoops’ to prove she was who she said she was.
She encountered difficulties after applying for a one year top up from a HND to a BA.
The situation was rendered all the more frustrating as, Student Finance Wales had all of Tricia’s proof of identity from the previous year, when she completed her HND, access to all of the information submitted in connection with that award, and repeatedly told her that there was no information required from her before telling her on a number of occasions, and only when she rang to query the continuing delay, that further information was needed.
Tricia applied for student finance on June 14 and supporting information for her financial status was provided immediately to Student Finance Wales. Tricia had the same customer reference number, same email, same telephone contact number that she had used for her previous application.
Tricia was particularly exasperated as she had been through precisely the same rigmarole in proving her identity in her initial application two years before.
She told us: “Despite the fact that I applied early for student finance, after that earlier bad experience, I kept on being pushed from pillar to post. Even though ALL of my information was already held by Student Finance and they were writing to me at my home address, which I had already provided and proved, it was not until mid-August that Student Finance Wales asked for proof that I actually lived in Wales.
“Having sent that proof, I rang up to check everything was okay and was told that Student Finance Wales had all the information they needed to process my application.”
She continued: “Having waited for a few weeks and with the start of term already near, I rang to find out what was happening. I was then told that before my application could proceed that they wanted information for an application for a childcare grant, which I have never sought and had not asked for. I had to write a letter telling them this – unbelievably six weeks after acknowledging they had received that letter, the information is still shown as required.
“Anyway, I confirmed again that they now had all the material they needed. And was told they did. A few weeks passed and I had heard nothing. I rang again. This time they wanted me to provide both my birth certificate and a form signed by a third party confirming that I was me!
“I raised an immediate complaint and was told I would be sent a copy of that for my own information.”
On October 26, Tricia rang to confirm that all information had been received and make sure that nothing else was needed.
Tricia’s experience then entered the realms of the surreal. A friend verified her identity. The same person had verified her partner’s identity for their application for student finance and been accepted.
The proof of identity was rejected and during the phone call a claim was made that a letter to that effect had been sent out on October 20, which was remarkable in itself as the identity form had only been posted on October 19. Not only was there no sign of that letter’s arrival, there was no sign of it in the record of correspondence.
Tricia then raised the question of her previous complaint, only to be told there was no record of it. She was then told by a manager at Student Finance Wales that she was not entitled to see the content of any complaint raised by the company on her behalf, although that manager told her that she would now raise a complaint for her and notify her it had been raised.
After waiting a few days, and with no sign of a complaint being made, Tricia emailed a full complaint to Student Finance Wales and copied her constituency and regional AMs in along with Cabinet Secretary for Education Kirsty Williams and the Assembly parties’ education spokespersons.
Response was swift. First to respond was Labour’s Joyce Watson who promised to raise the matter with the Cabinet Secretary. That was followed by responses from Paul Davies – who helped resolve Tricia’s previous complaint – Simon Thomas, and UKIP’s Neil Hamilton who provided a very full and sympathetic response to Tricia’s plight; then, the Welsh Government contacted Tricia and asked for her permission to deal with Student Finance Wales on her behalf.
Finally, a day or so later, Tricia was emailed by Student Finance Wales to say that they were now acting on her complaint.
Mysteriously, the letter telling her that her identity proof was unacceptable arrived postmarked October 31, the same day as her complaint.
Within seven days of contacting her local AMs, Tricia was told that her student finance had been approved and that payments would be made shortly. She does not think that is a coincidence.
Tricia is, however, still frustrated by the whole experience.
“The situation had become ridiculous. I was being discriminated against for being an older woman, who had been married before. They not only had all my information already, they told me they could see it on the computer system and yet still said they needed it again. It’s bureaucracy for the sake of it. And as for not allowing customers to see complaints raised on their behalf, I bet their complaints clear up rate is stellar.
“Again, it was only when I complained and copied in AMs that there was any movement at all. That is not right and just makes me wonder how many students who have not contacted their own AMs have been forced out of higher education by Student Finance Wales incompetence.”
She concluded: “When I initially raised issues about the process way back in August I was told that I should blame the Welsh Government! To make matters worse, it had been suggested to me that I could get my parents to confirm my name change. I could, I suppose, have got a shovel or Ouija board, but neither of those options was very appealing!”
Plaid Cymru’s Shadow Cabinet Secretary for Education Llyr Gruffydd said: “Plaid Cymru believes education is a right not a privilege so we want to make sure there is fair play when it comes to Student Finance Wales regardless of age or gender.”
Mid and West AM Simon Thomas added: “A constituent has informed me of a formal complaint they have made regarding the way in which their application for student finance has been handled by Student Finance Wales. Their application for student finance has still not been processed – almost five months after the initial application was made.
“My constituent feels that Student Finance Wales indirectly discriminate on the grounds of age and gender.”
Simon Thomas has written to the Cabinet Secretary for Education requesting the following information.
- An outline of Student Finance Wales’ complaints procedure
- The number of complaints received by Student Finance Wales each year in the last five years
- A breakdown of the nature of the complaints received
- An outline of the evidence of income and identity Student Finance Wales asks for in order to process a student’s application for student finance
Tricia’s constituency AM, Paul Davies told The Herald: “The experiences that Kathy has had with Student Finance Wales are deeply disappointing and caused her unnecessary distress, at a time when she should be focusing on her studies. It’s clear that there are failings in the system, which continue to be unaddressed and the Welsh Government should now commit to seriously reviewing Student Finance Wales’ operations.
“Sadly, this is not the first worrying experience that Kathy has faced throughout her studies and it’s simply unacceptable. Lessons clearly haven’t been learnt from previous occasions and therefore it’s important that the Welsh Government urgently addresses these problems to ensure that other students are not faced with similar problems in the future.”
Work starts on new £8.25m primary school for Pembrey
WORK has started on building a new £8.25million primary school for Pembrey.
The new school building is being constructed on the recreation ground/playing field immediately adjacent to the existing school site on Ashburnham Road.
It will provide high-quality teaching facilities to improve the overall learning experience for learners, as well as benefitting the local community.
The new school will have capacity for 270 primary pupils, 30 nursery pupils and will incorporate a Flying Start facility which is currently located in a mobile classroom on the current school site.
Headteacher Helen Jacob said: “We are looking forward to having our brand-new school building at Pembrey where we can continue to provide quality educational opportunities and experiences for our children.
“Everyone is excited at the prospect of learning in a modern purpose-built school that will be at the heart of the community.”
The project is part of Carmarthenshire County Council’s Modernising Education Programme which aims to give every child in the county access to first class accommodation and facilities.
It is being jointly funded by Welsh Government through its 21st Century Schools initiative.
The new school building has been designed by the council’s own architects and the work is being carried out by local contractor TRJ Ltd.
The estimated completion date is the autumn term of 2023.
Cabinet Member for Education and Children’s Services Cllr Glynog Davies said: “I am delighted that building work has started on the new school for the community of Pembrey. Building it on the adjacent recreation ground means that we can reduce disruption as much as possible.
“The council is committed to investing in our children’s futures, and the new school building will provide the very best educational facilities for both pupils and staff and accommodation fit for 21st century teaching and learning.”
Local member Cllr Hugh Shepardson said: “I am delighted that we are making a start on the new Pembrey Primary School. The facility, which I understand will be completed next year, will provide state-of-the-art teaching facilities for our children at Pembrey and will allow our children to be taught in a modern and welcoming environment.
To date, the Modernising Education Programme has invested more than £300million in Carmarthenshire schools, including the building of 12 new primary schools, two new secondary schools, and 48 major refurbishments and extensions.
£18m to support children and young people with additional learning needs
NEW funding to support children and young people with Additional Learning Needs has been announced by Jeremy Miles, the Minister for Education and Welsh Language.
£18m will be made available to provide extra support for children and young people with ALN who’ve been affected by the pandemic and to help educational settings as learners move to the new ALN system from this month.
£10m of the funding will be used to support learners with ALN affected by the pandemic and to improve their wellbeing. During the pandemic, many disabled children and young people, including learners with ALN, continue to experience a negative impact on their mental health and difficulties accessing education.
The funding will add to existing support for ALN learners, such as intensive learning support and speech and language therapy. The funding can also be used to provide extra resources to target the impacts of the pandemic, such as mental health support and tailored support to help with attendance.
£8m will be allocated to schools, nurseries, local authorities and Pupil Referral Units to move learners from the old Special Educational Needs (SEN) system to the new ALN system, as the roll-out of the Additional Learning Needs Act continues.
The new ALN system, being rolled out over three years, will ensure children and young people with ALN are identified quickly and their needs are met. The Act makes provision for new individual development plans, designed to put the views of learners at the heart of the decision-making process, alongside those of their parents or carers.
Minister for Education and Welsh Language Jeremy Miles said:
“We are determined to deliver a fully inclusive education system in Wales – a system where additional needs are identified early and addressed quickly, and where all children and young people are supported to thrive in their education.
“Schools and nurseries are already doing a fantastic job of supporting their learners, but we know they need more resources to do this. That’s why I’m announcing this additional investment to support learners to overcome the effects of the pandemic and prevent the entrenchment of inequalities on their education, employment opportunities, their health and wellbeing.”
Over £100m of new funding will help make schools and colleges Covid-secure
SCHOOLS and colleges will receive £103 million in Welsh Government funding, as learners return for the January term.
£50m will be provided via local authorities through the Sustainable Communities for Learning programme. The funding will help schools carry out capital repair and improvement work, with a focus on health and safety measures, such as improving ventilation. The funding will also be used to support decarbonisation.
£45m of revenue funding will also help support school budgets, assisting schools as they continue to deal with the ongoing impacts of the pandemic and to prepare for the requirements of the new curriculum.
An additional £8m will be provided to further education colleges, to ensure learning can continue safely and ensure the most disadvantaged learners are not further impacted by the pandemic.
Jeremy Miles, the Minister for Education and the Welsh Language, said:
“I know schools and colleges have faced a very difficult time and everyone across the workforce has worked incredibly hard to meet the challenges of the pandemic. This funding will further support our schools and colleges to keep settings as Covid-secure as possible.
“While we want to support the sector in recovering from the pandemic, we also have to make sure we continue to plan for the future, and help all education settings across Wales fulfil our collective goals of making Wales a net-zero nation.
“The funding announced today will help us to ensure sustainability across the sector – be that the environmental sustainability achieved through decarbonisation, or sustainability in provision.”
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