A WEST Wales mature student has alleged that Student Finance Wales discriminates against mature female students who have changed their name through marriage or divorce.
Tricia (not her real name) contacted The Herald after she experienced protracted delays in receiving student finance to which she was entitled having been made ‘to jump through hoops’ to prove she was who she said she was.
She encountered difficulties after applying for a one year top up from a HND to a BA.
The situation was rendered all the more frustrating as, Student Finance Wales had all of Tricia’s proof of identity from the previous year, when she completed her HND, access to all of the information submitted in connection with that award, and repeatedly told her that there was no information required from her before telling her on a number of occasions, and only when she rang to query the continuing delay, that further information was needed.
Tricia applied for student finance on June 14 and supporting information for her financial status was provided immediately to Student Finance Wales. Tricia had the same customer reference number, same email, same telephone contact number that she had used for her previous application.
Tricia was particularly exasperated as she had been through precisely the same rigmarole in proving her identity in her initial application two years before.
She told us: “Despite the fact that I applied early for student finance, after that earlier bad experience, I kept on being pushed from pillar to post. Even though ALL of my information was already held by Student Finance and they were writing to me at my home address, which I had already provided and proved, it was not until mid-August that Student Finance Wales asked for proof that I actually lived in Wales.
“Having sent that proof, I rang up to check everything was okay and was told that Student Finance Wales had all the information they needed to process my application.”
She continued: “Having waited for a few weeks and with the start of term already near, I rang to find out what was happening. I was then told that before my application could proceed that they wanted information for an application for a childcare grant, which I have never sought and had not asked for. I had to write a letter telling them this – unbelievably six weeks after acknowledging they had received that letter, the information is still shown as required.
“Anyway, I confirmed again that they now had all the material they needed. And was told they did. A few weeks passed and I had heard nothing. I rang again. This time they wanted me to provide both my birth certificate and a form signed by a third party confirming that I was me!
“I raised an immediate complaint and was told I would be sent a copy of that for my own information.”
On October 26, Tricia rang to confirm that all information had been received and make sure that nothing else was needed.
Tricia’s experience then entered the realms of the surreal. A friend verified her identity. The same person had verified her partner’s identity for their application for student finance and been accepted.
The proof of identity was rejected and during the phone call a claim was made that a letter to that effect had been sent out on October 20, which was remarkable in itself as the identity form had only been posted on October 19. Not only was there no sign of that letter’s arrival, there was no sign of it in the record of correspondence.
Tricia then raised the question of her previous complaint, only to be told there was no record of it. She was then told by a manager at Student Finance Wales that she was not entitled to see the content of any complaint raised by the company on her behalf, although that manager told her that she would now raise a complaint for her and notify her it had been raised.
After waiting a few days, and with no sign of a complaint being made, Tricia emailed a full complaint to Student Finance Wales and copied her constituency and regional AMs in along with Cabinet Secretary for Education Kirsty Williams and the Assembly parties’ education spokespersons.
Response was swift. First to respond was Labour’s Joyce Watson who promised to raise the matter with the Cabinet Secretary. That was followed by responses from Paul Davies – who helped resolve Tricia’s previous complaint – Simon Thomas, and UKIP’s Neil Hamilton who provided a very full and sympathetic response to Tricia’s plight; then, the Welsh Government contacted Tricia and asked for her permission to deal with Student Finance Wales on her behalf.
Finally, a day or so later, Tricia was emailed by Student Finance Wales to say that they were now acting on her complaint.
Mysteriously, the letter telling her that her identity proof was unacceptable arrived postmarked October 31, the same day as her complaint.
Within seven days of contacting her local AMs, Tricia was told that her student finance had been approved and that payments would be made shortly. She does not think that is a coincidence.
Tricia is, however, still frustrated by the whole experience.
“The situation had become ridiculous. I was being discriminated against for being an older woman, who had been married before. They not only had all my information already, they told me they could see it on the computer system and yet still said they needed it again. It’s bureaucracy for the sake of it. And as for not allowing customers to see complaints raised on their behalf, I bet their complaints clear up rate is stellar.
“Again, it was only when I complained and copied in AMs that there was any movement at all. That is not right and just makes me wonder how many students who have not contacted their own AMs have been forced out of higher education by Student Finance Wales incompetence.”
She concluded: “When I initially raised issues about the process way back in August I was told that I should blame the Welsh Government! To make matters worse, it had been suggested to me that I could get my parents to confirm my name change. I could, I suppose, have got a shovel or Ouija board, but neither of those options was very appealing!”
Plaid Cymru’s Shadow Cabinet Secretary for Education Llyr Gruffydd said: “Plaid Cymru believes education is a right not a privilege so we want to make sure there is fair play when it comes to Student Finance Wales regardless of age or gender.”
Mid and West AM Simon Thomas added: “A constituent has informed me of a formal complaint they have made regarding the way in which their application for student finance has been handled by Student Finance Wales. Their application for student finance has still not been processed – almost five months after the initial application was made.
“My constituent feels that Student Finance Wales indirectly discriminate on the grounds of age and gender.”
Simon Thomas has written to the Cabinet Secretary for Education requesting the following information.
- An outline of Student Finance Wales’ complaints procedure
- The number of complaints received by Student Finance Wales each year in the last five years
- A breakdown of the nature of the complaints received
- An outline of the evidence of income and identity Student Finance Wales asks for in order to process a student’s application for student finance
Tricia’s constituency AM, Paul Davies told The Herald: “The experiences that Kathy has had with Student Finance Wales are deeply disappointing and caused her unnecessary distress, at a time when she should be focusing on her studies. It’s clear that there are failings in the system, which continue to be unaddressed and the Welsh Government should now commit to seriously reviewing Student Finance Wales’ operations.
“Sadly, this is not the first worrying experience that Kathy has faced throughout her studies and it’s simply unacceptable. Lessons clearly haven’t been learnt from previous occasions and therefore it’s important that the Welsh Government urgently addresses these problems to ensure that other students are not faced with similar problems in the future.”
Secondary schools and colleges in Wales will move to online learning from Monday
SECONDARY schools and colleges in Wales will move to online learning from Monday, December 14 as part of a ‘national effort to reduce transmission of coronavirus’ Education Minister Kirsty Williams confirmed today.
The Minister made it clear that, thanks to the efforts of education staff across the country, schools and colleges are safe and secure environments, with almost half of all Welsh schools having had zero covid cases since September.
However, it is also recognised that education settings being open can contribute to wider social mixing outside the school and college environment.
By making this decision, the Minister felt it was important to make a ‘clear, national direction’ to take pressure off individual schools, colleges, local authorities, parents and carers.
The Minister said her decision followed expert advice from Wales’s Chief Medical Officer showing that the public health situation in Wales was deteriorating.
The latest TTP data shows that rates of Covid-19 have further increased across Wales and have now exceeded 370/100k with a test positivity of 17%.
The R rate in Wales has increased to 1.27 with a doubling time of just 11.7 days.
Education Minister Kirsty Williams said: “Every day, we are seeing more and more people admitted to hospital with coronavirus symptoms.
“The virus is putting our health service under significant and sustained pressure and it is important we all make a contribution to reduce its transmission.
“In his advice to me today, the CMO recommends that a move to online learning should be implemented for secondary school pupils as soon as is practicable.
“I can therefore confirm that a move to online learning should be implemented for secondary school pupils and college students from Monday next week.
“We recognise, as we did during the firebreak, that it is more difficult for primary and special school age children to undertake self-directed learning.
“That is why we are encouraging primary and special schools to continue to stay open.
“Having spoken to local education leaders, I am confident that schools and colleges have online learning provision in place.
“This will also be important in ensuring that students are at home during this time, learning and staying safe.
“Critically, and this is very important, children should be at home.
“This is not an early Christmas holiday, please do everything you can to minimise your contact with others.”
“The education family in Wales has pulled together so many times this year to make a real difference to the course of this virus and ultimately to save lives and I know we can do the same again.
“Together we will keep Wales safe.”
Welsh charities shortlisted for educational awards
TWO Welsh charities are among those competing for prize funds of up to £5,000 as part of this year’s ScottishPower Foundation Awards, which celebrate benevolent work in local communities throughout the country.
Bangor University Reaching Wider North and Mid Wales Partnership has been shortlisted for its ‘Bright Sparks’ project which inspires school pupils across Wales to take an interest in STEM subjects and ultimately seek a career using the skills they pick up, as well as for its work to develop educational home-schooling packs enable young people to continue learning during lockdown.
Size of Wales, a climate change charity, has been shortlisted for its work to inspire the next generation to take more care of the planet and learn about the ways in which to tackle the climate emergency through its MockCOP programme.
In total, 14 charities from across the UK make up the shortlist of recipients of this year’s ScottishPower Foundation funding, which saw £1.2m awarded to 21 charities across England, Scotland, Wales, and Northern Ireland. The annual awards, which are now in their seventh year, are an opportunity for projects to apply for additional funding with each category winner receiving £5,000 and the runners up awarded £2,500.
Due to social distancing restrictions, the winners will be announced on ScottishPower’s Twitter channel – @ScottishPower – over the course of Awards Day at the beginning of December.
Nominated projects are judged in four categories: the Innovation Award, the Education Award and the Community Engagement Award, as well as the Charity Champion Award, which gives special recognition to the outstanding contribution made by an exceptional employee or volunteer who exemplifies what their organisation stands for.
This year’s judging panel is made up of a host of experts from ScottishPower, the third sector, education and communications including Arthur McIvor, Senior Client Manager for Energy & Utility Skills; Juliet Simpson, Founder and CEO of Stripe Communications; Sheila Duncan, Human Resources Director for ScottishPower; and Melanie Hill, Executive Officer and Trustee of the ScottishPower Foundation.
Melanie said: “2020 has undoubtedly been an incredibly challenging period for many of the organisations that we work with. However – in the face of adversity – each and every charity on our awards shortlist has continued to support, educate and inspire those who rely on them, using the Foundation funding to make a real difference. We’re very proud to build on this and further recognise their achievements through the ScottishPower Foundation Awards.
“All our shortlisted finalists are fantastic examples of the amazing charitable work that goes on across the country every day, with people devoting themselves to others, pushing the boundaries for change and transforming lives in the process. I wish everyone on the shortlist the very best of luck for Awards Day and encourage everyone to follow our Twitter channel where we will be announcing the winners on 1st December.”
The ScottishPower Foundation was established in 2013 to make a significant and lasting contribution to society, enhancing the lives of people living in communities throughout the UK. It provides funding to help support the advancement of education, environmental protection, arts and culture and citizenship. It also supports charities who aim to provide relief from poverty, disability, or other disadvantages.
The charities across Wales shortlisted are:
Bangor University (Reaching Wider North and Mid Wales Partnership)
Bangor University (Reaching Wider North and Mid Wales Partnership) works alongside primary and secondary school pupils as well as adults with no formal qualifications to increase higher education participation among lower socio-economic groups.
Size of Wales
Size of Wales is a climate change charity with the aim of conserving an area of tropical rainforest twice the size of Wales. The organisation encourages the people of Wales to help tackle climate change by taking simple positive action, working with schools and businesses to raise funds for forests and raising awareness of the importance of forests in tackling climate change.
Tir Coed build outdoor classroom for Cross Hands Primary
The local charity Tir Coed teamed up with Cross Hands Primary School to design and install a locally grown woodland shelter to enable primary school pupils to benefit from outdoor lessons-even when
the rain pours!
Last year Cross Hands Primary School received funding from Carmarthenshire is Kind for their intergenerational project. The project brought the schoolchildren together with older people in the community. Through intergenerational activities, everyone involved increases social connectedness, reduces social isolation, learns from one another and has a great time!
Before the lockdown, Tir Coed was contracted to lead a group mainly made up of parents from the school on a shelter-building course. The attendees would gain knowledge and skills and the children and the older people would be able to use the shelter, a third generation now included in this
fantastic project. The plans, however, had to change due to restrictions and in an effort to have it ready for the children when they returned to school, three intrepid Activity Leaders braved the wet August weather to build the beautiful shelter .
Studies have shown that being in the outdoors significantly reduces the risk of spreading the Corona Virus. With this addition to their already impressive outdoor area, it is hoped that more learning can
take place outside the classroom. Deputy Head, Emma Walters said, “It looks amazing! I am very impressed with the shelter and I cannot thank Tir Coed enough for organising this. Additional covered space in the outdoors will mean that we can take more learning into our lovely nature
If you would like to find out more about the work of Tir Coed or have a project you would like our help with you can contact Nancy, the Carmarthenshire Coordinator: firstname.lastname@example.org
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