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Compensation available for train delays of 15 minutes and more

Thomas Sinclair

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FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.

The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.

Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.

Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.

Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.

He said: “We’re committed to delivering a punctual service that our customers can be proud of.

“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.

“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”

Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.

James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.

“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”

Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation

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£100,000 of cannabis plants seized in west Wales police raid

Thomas Sinclair

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POLICE seized cannabis plants worth an estimated £100,000 during a warrant near Ammanford.

Dyfed-Powys Police searched a home in Garnant on Wednesday, July 21, where 100 plants were discovered to be growing in the front room and two bedrooms.

Given the number and maturity of some of the plants, officers estimate the quantity of cannabis growing to be worth around £100,000.

Sergeant Gemma Davies said: “This was a significant seizure of cannabis plants, which were growing in a sophisticated set-up across three rooms.

“Our investigation is ongoing into who is responsible, as there was nobody present at the time of the warrant, and we are carrying out all possible lines of enquiry to identify a suspect.

“I would like to thank all officers involved for showing great teamwork during the warrant and subsequent enquiries.”

Anyone with information that could help officers with their investigation is asked to report it to Dyfed-Powys Police, either online at: https://bit.ly/DPPContactOnline, by emailing 101@dyfed-powys.pnn.police.uk, or by calling 101.

If you are deaf, hard of hearing, or speech impaired text the non-emergency number on 07811 311 908.

Quote reference: DPP/2891/21/07/2021/02/C.

Alternatively, contact the independent charity Crimestoppers anonymously by calling 0800 555111, or visiting crimestoppers-uk.org

(Picture above: File Image)

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Four charged with conspiracy to supply class A drugs

Carli Newell

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FOUR people have been arrested and charged as part of an investigation into an organised crime gang supplying class A drugs from London to Aberystwyth, Llanelli and Swansea.

Dyfed-Powys Police, with support from The Met Police, carried out warrants at four addresses on July 21, resulting in four arrests.

Mohammed Osman, aged 23, Yonis Mohammed, aged 20, Salman Mohamoud, aged 23 – all from Islington – and Amy Simmons, aged 21, from Dulwich were charged with a total of 12 offences:

  • Mohammed Osman: Two counts of conspiring to supply class A drug heroin, and two counts of conspiring to supply class A drug crack cocaine,
  • Yonis Mohammed: Two counts of conspiring to supply class A drug heroin, and two counts of conspiring to supply class A drug crack cocaine.
  • Salman Mohamoud: Conspiring to supply class A drug heroin, and conspiring to supply class A drug crack cocaine
  • Amy Simmons: Conspiring to supply class A drug heroin, and conspiring to supply class A drug crack cocaine.

All four appeared at Llanelli Magistrates’ Court on Friday, July 23, where they were remanded in custody. They are due to appear at Swansea Crown Court for their next hearing on August 20.

The investigation is being carried out by the Ceredigion Serious and Organised Crime Team, Aberystwyth CID and the Operation Orochi command of the Met Police.

Detective Sergeant Steve Jones said: “These four arrests and charges are the result of a coordinated approach to target an organised crime gang we believe is running a county lines operation into the Dyfed-Powys Police force area.

“We will continue to work diligently to disrupt gangs of this kind, to prevent the supply of illegal substances into our community.

“I would like to thank all officers involved, as well as the Met Police for their part in the operation.”

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New children’s play area in Bryn as part of new council housing development

Carli Newell

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A NEW children’s play area has opened in time for the summer holidays in Bryn, Llanelli as part of a new £5.9million council housing development.

Carmarthenshire County Council is building 32 new homes on land close to the Dylan housing estate in Bryn.

The scheme will be made up of 22 two-bedroom homes, four two-bedroom bungalows and six four-bedroom homes and is part of the council’s ongoing drive to deliver more affordable homes across the county. It has been part funded through the Welsh Government’s Affordable Housing Grant.

The development also includes a new children’s play area, funded by the council in partnership with Llanelli Rural Council, which will take over the running and maintenance of the play area on completion.

Executive Board Member for Housing Cllr Linda Evans said: “I am delighted the park has been completed in time for the summer holidays for the local children to enjoy.

“We are committed to delivering more affordable housing across Carmarthenshire and this development will benefit dozens of families in Llanelli, as well as proving much needed facilities for the local community.

“I would like to thank the rural council for collaborating with this us on this and I hope the children are thrilled with it.”

Before designing the play area, the rural council liaised with local schoolchildren to find out what play equipment they wanted at their new park.

Llanelli Rural Council Chairman Cllr Tegwen Devichand said: “The council is delighted to be working in partnership with Carmarthenshire County Council to provide this wonderful new play area for the community.

“The opening of the play area couldn’t have been better timed to coincide with the school holidays. I hope the local children will enjoy the range of challenging play equipment on offer and that they have lots of fun using it over the summer.”

The housing development is due to be completed by the beginning of 2022.

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