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Compensation available for train delays of 15 minutes and more

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FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.

The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.

Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.

Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.

Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.

He said: “We’re committed to delivering a punctual service that our customers can be proud of.

“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.

“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”

Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.

James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.

“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”

Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation

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Public Services Board seeks views to improve local well-being

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CARMARTHENSHIRE’S Public Services Board (PSB) is seeking residents’ views to find out what matters to them and their local communities.

The PSB has developed its Well-being Objectives and draft actions to deliver them, based on feedback received on its Well-being Assessment. The results of a survey at that time gathered views and helped shape the PSB’s understanding of the economic, social, environmental, and cultural factors that impact the well-being of individuals and communities within Carmarthenshire.

Once again, residents are being asked to contribute to help public service partners develop Carmarthenshire’s Local Well-being Plan for 2023-28.

To help shape the future of well-being please visit: Current Consultations (gov.wales)

The survey closes on 25 January 2023.

Cllr Darren Price, Chair of the Carmarthenshire PSB and Leader of Carmarthenshire County Council, said: “To deliver what is important to our communities, we need to their feedback and input. This survey is an opportunity for our residents to tell us if we, as public services, are on the right track to help create a better future for our children’s generation, and the generations to follow, as we strive to reach this goal.” 

Andrew Cornish, Vice-Chair of the PSB andChief Executive Officer / Principal of Coleg Sir Gar and Coleg Ceredigion said: “Thank you to everyone who has contributed to our work so far. Our Well-being Assessment gives us a strong foundation on which to build our Well-being Plan and I would like to encourage everyone to take part in our involvement work for the preparation of the Plan.”

Carmarthenshire’s Public Services Board is a partnership of public and third sector organisations working together to improve well-being across the county and includes Carmarthenshire County Council, Hywel Dda University Health Board, Mid and West Wales Fire and Rescue Service, Natural Resources Wales and other organisations.

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Llanelli prepares for Sunday’s Remembrance Day parade

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LATER TODAY (Sunday, November 13) the town will honour those who have fallen in service over the decades.

A number of roads will be closed on the day, including Murray Street, Church Street and Vauxhall Road from its junction with the mini roundabout.

These will be shut for the parade between 8.30am and noon, however, pedestrian access for those wishing to reach individual properties in those streets will be maintained where possible throughout the duration of the closure.

Traffic will be diverted to Robinson Street, Arthur Street, Columbia Row, Anne Street, Bigyn Road, Stepney Place, Water Street, Thomas Street and Gelli Onn.

At 10am, police, organisations and others not marching in the parade will take up their respective positions in front of the cenotaph in the town hall grounds, while the civic party will assemble inside Llanelli Town Hall.

At 10.15am the parade leaves Drill Hall for the town hall with the mayor Cllr Philip Warlow proceeding to the Boer War Memorial where he will lay a wreath.

When the parade arrives at the town hall, the civic party will proceed to the cenotaph where the Lord Lieutenant of Dyfed Sara Edwards, will lay a wreath.

This will be followed by the chair of Carmarthenshire Council Cllr Rob Evans, laying a wreath on the Royal Welch War Memorial and then on the town’s cenotaph.

More wreaths will be laid by dignitaries and politicians and ex-servicemen and women A two-minute silence will then be observed at 11am.

Any service groups or individuals who wish to lay a wreath on Remembrance Sunday can contact Paul Wickers via email at llanlva2009@aol.com.

While community organisations are to contact Llanelli Town Council at enquiries@llanellitowncouncil.gov.uk.

Contact should be made by Monday, October 31 at the very latest to confirm arrangements as no additional wreaths will be able to be accommodated on the day.

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Community

Llanelli choir launches fundraising naked calendar

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MEMBERS of a Llanelli female choir have bared all to raise money for the town’s Ty Bryngwyn Hospice.  

Côr Curiad has created a cheeky fundraising calendar for 2023 – the second one they have done.

With around 50 members, photos were taken across Llanelli with strategically placed items to spare their blushes – all in the name of a good cause.

Llanelli photographer Graham Harries was behind the lens for the project.

The choir’s musical director Alex Esney, who is Miss December in the calendar said: “Local businesses sponsored the calendar and so many of the photos were taken at their premises.

“So for example we went to LTC Mobility Ltd and had scooters carefully positioned in front of us, it was a lot of fun.

“I also want to thank Ffwrnes Theatre for opening up especially for me to go and have my photo taken with the piano there.”

Alex said the aim is to raise as much as possible for the hospice, adding: “We did a calendar a few years ago but we now have more members so we thought it was time to do it all again.

“The ladies decided to ‘bare all’ to raise money for the hospice which provides such great care and support for families in their time of need, including two of our own.

“I think we pulled out all the stops this year, getting their clothes off at local businesses in and around Llanelli.”

One of the calendar photos (Images: Graham Harries Photography)
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