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Compensation available for train delays of 15 minutes and more

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FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.

The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.

Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.

Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.

Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.

He said: “We’re committed to delivering a punctual service that our customers can be proud of.

“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.

“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”

Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.

James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.

“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”

Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation

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Gigabit broadband voucher scheme boost for Wales

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THE UK’s Gigabit Broadband Voucher Scheme is to be given a boost in Wales thanks to a new partnership between the Welsh and UK Governments. Ministers from both Governments are now urging Welsh businesses and communities to apply for the funding to get gigabit speeds.

The announcement follows an agreement between the UK and Welsh Governments, and reflects the higher costs of deploying fibre infrastructure in Wales, as a result of the country’s topography and the location of premises.

The UK Government’s Gigabit broadband vouchers – worth up to £2500 – are currently available to small businesses and surrounding local communities to contribute to the installation costs of a gigabit-capable broadband connection.

Under the new arrangements, the Welsh Government will provide an additional £3,000 for businesses up to a certain size and an additional £300 per residential property. This means that for group* projects in Wales up to £5,500 is available per business, compared with £2,500 elsewhere in the UK. Up to £800 will now be available per residential property in Wales, compared with £500 elsewhere.

Deputy Minister for Economy Lee Waters said: “Although the vast majority of premises in Wales can now access superfast broadband, we are working hard on assisting the remaining five per cent that cannot access it and where commercial companies have no plans to reach. There is no one size fits all solution to reach the final premises, and the Gigabit Broadband Voucher scheme is an important part of a suite of measures to achieve this.

“This voucher scheme can provide a vital funding source for group connectivity projects, and could be of great benefit to communities currently without access.
I’m pleased we’ve been able to work with the UK Government to provide an enhanced scheme for Wales, taking into account the particular challenges we face here with geography and the location of premises.”

UK Minister for Digital Margot James said: “This exclusive scheme for Welsh businesses and communities is a vital part of our modern Industrial Strategy and build a Britain that is fit for the future. Working with the Welsh Government, together we can make sure that everyone in Wales has the connectivity they need for the digital age.”

The voucher scheme forms part of a package aimed at improving connectivity in Wales. The Welsh and UK Government funded £200 million Superfast Cymru programme has already taken superfast broadband speeds to more than 733,000 Welsh homes and businesses commercial companies had no plans to cover. The Welsh Government is also investing a further £22.5 million to reach an additional 26,000 premises and the UK Government is introducing a Universal Service Obligation** that will make fast broadband a legal right for every home and business in Wales by 2020.

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Rescuers attend to injured construction workers in New Dock Street

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A MULTI AGENCY rescue operation is underway in Llanelli involving all three emergency services after an incident at a construction site.

Workers have been at the New Dock Street site, working for around three years, The Herald understands.

The Herald has been told that a piece of plant malfunctioned causing the emergency, which happened earlier this evening (Mar 19).

Four fire engines and three ambulances are at the scene, our reporter said.

A specialist line rescue team is involved in the recovery operation.

An eye-witness told the press that three workers have been affected.

The source said: “Concrete had just been mixed and had been poured into a skip which was then lifted using a machine. The concrete was being lowered into the hole, it’s probably about 20ft and then the machine toppled over.”

He added: “Two men climbed out of the hole on their own and as a precaution the third man was told to stay down there. The workers were told to leave the site as a precaution.”

At least one person has been seen being taken away in an ambulance.

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Llanelli: Met Bar incident investigated

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AN INCIDENT which resulted in a 51-year old man having to go hospital is being investigated by Dyfed-Powys Police.

The man has been discharged from Glangwili Hospital but police are looking in to how the incident happened and how the man fell down some steps.

The incident happened outside the Met Bar in Llanelli on Saturday night (Mar 16).

A spokeswoman for Dyfed-Powys Police told the Herald: “At approximately 10.55pm on Saturday March 16, officers responded to reports of an injured man outside The Met Bar, Station Road, Llanelli, after he’d fallen down some steps at the location.

“Ambulance was at scene, and the 51 year old man was conveyed to Glangwili Hospital with what was thought to have been a serious head injury. He was then later discharged from hospital, and the head injury was no longer believed to be serious.”
Anyone who witnessed the incident is asked to contact police by calling 101 and quoting DPP/3011/16/03/2019/02/C. If you are deaf, hard of hearing or speech impaired text the non-emergency number on 07811 311 908

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