FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.
The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.
Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.
Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.
Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.
He said: “We’re committed to delivering a punctual service that our customers can be proud of.
“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.
“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”
Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.
James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.
“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”
Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation
Give someone “the best gift” this Christmas by giving blood in West Wales
A MOTHER who needed in-the-womb blood transfusions during her pregnancy and a man who depends on regular, lifesaving blood donations are encouraging communities across Wales to give “the best gift” this Christmas by donating blood.
The Welsh Blood Service is preparing to face Winter pressures on its services and is hoping their new Christmas campaign, “the best gift” will raise awareness about the importance of donating blood and the lifesaving difference it makes.
Last December over 900 donations of blood and blood products were needed across Ceredigion, Carmarthenshire and Pembrokeshire to provide care to patients at Prince Philip, Withybush, Bronglais and Glangwili hospital.
These donations play a vital role by supporting a range of treatments from helping recovering accident victims and patients with blood cancers to supporting mothers and new-born babies during childbirth.
Blood donations were needed during both pregnancies for mother of two, Shelley Parry. After her own life was saved during her first pregnancy, Shelley received several more blood transfusions directly into her womb to keep her youngest daughter alive.
Shelley explains: “Receiving blood is truly the best gift we have ever received. We’re forever indebted as a family to those who have taken the time to donate. Without the generosity of blood donors, quite simply, we wouldn’t be parents. Thanks to their selfless act, we can look forward to Christmas together as a family.
“It only takes one hour of your time to donate, if you can, please consider donating.”
Also supporting the campaign is blood recipient Giggs Kanias. Since birth, Giggs has received over 1,000 blood transfusions as part of his treatment for beta thalassaemia major, a severe blood disorder. Thanks to blood donors, Giggs is looking forward to celebrating Christmas with his family.
Giggs said: “I am so thankful to the incredible people who give blood. When I’m in hospital, I stare at the bags of blood being transfused into me and always wonder, who is the person that has helped me?
“I know the difference these people have made to my life and I’m so grateful to each and every one of them. Without their generosity, I wouldn’t be here today, I wouldn’t be a dad, or have had the opportunity to see my daughter grow up. Receiving blood is truly the best gift anyone could ever receive.”
Alan Prosser, Director of the Welsh Blood Service, said: “For patients like Giggs, receiving blood will be the best gift they receive this Christmas. It truly is the best gift you can give.
“Blood products have a short shelf life and is needed by hospitals 365 days a year, including Christmas day, to help support patients in need, which is why we can’t stop collecting.”
The Welsh Blood Service provides lifesaving blood products to 20 hospitals across Wales and four Wales Air Ambulance aircraft for use in emergencies.
Alan continues: “It is critical the service prepares. We need to build up blood stocks ahead of a potentially challenging winter, where seasonal illnesses and Covid-19 may exacerbate the usual winter pressures faced by the NHS.
“We are reaching out to communities across Wales to ask them to make a lifesaving blood donation and give “the best gift” this festive season.”
Do something amazing this Christmas. Give someone the best gift. Give blood. If you are aged 17 or over, book to give blood at: www.wbs.wales/Xmas21 or call 0800 252 266 today.
Appointments are available in Pembrokeshire on 7 December and January 6 and 20 in Tenby, 16 December and 27 January in Crymych, 20 December and 17 January in Haverfordwest, 10 January in Letterston Village Hall and 21 January in Milford Haven.
Appointments are available in Carmarthenshire on 10 December in Pontyberum, 29 December and 13 January in Carmarthen, 28 January in Kidwelly Community Hall, 23 and 24 December and 4, 12 and 25 January in Parc Y Scarlets and 31 January in Llandeilo.
Appointments are available in Ceredigion on 14 December in Newcastle Emlyn, 14 January in Aberaeron and 18 January in Lampeter.
Scrub removal at Pembrey to improve dunes for biodiversity
SCRUB provides a splash of greenery in our sandy spaces, but too much scrub smothers the sand dunes and has a devastating effect on the specialist plants and invertebrates which live there.
This winter Natural Resources Wales will be removing non-native, invasive plant species from areas of dune at Pembrey to help wildlife thrive.
The coast around Pembrey is home to 20% of all the plants in Wales and features a large sand dune system. Sand dunes are listed as the habitat type most at risk of biodiversity loss in Europe.
The Dynamic Dunescapes project, funded by National Lottery Heritage Fund and delivered in Wales by Natural Resources Wales (NRW), is working at Pembrey with Carmarthenshire County Council’s Outdoor Recreation Service to improve the condition of these dunes for wildlife.
Some non-native plant species, like the dense scrub plant sea buckthorn, are invasive and they are growing quickly in this dune system – spreading further across large areas of dune each year.
Many of the dunes’ rare and specialist wildlife needs bare sand or low grassland habitat to survive and gets lost under or outcompeted by scrub.
If scrub growth is not controlled, it will cause species like lizards, orchids and dune pansies to suffer and disappear from our sand dunes.
Scrub removal in specifically chosen locations will help to restore the habitat types that these species need, and this work will play a part in ensuring the dunes at Pembrey have a healthy, biodiverse future.
Improving the ecological condition here will increase this coastal landscape’s resilience to other threats, such as extreme weather events and changing conditions brought on by climate change in the future.
The first phase of this work is to take place in Pembrey Country Park around Car Park 8 and the second will take place on the foredunes in front of the Welsh Government Woodland Estate which is managed by NRW.
It is scheduled to begin in the last week of November and will last for two weeks. There will be a temporary closure of Factory Road outside the Country Park for one week – reopening on 5th December.
Ruth Harding, Senior Environment Officer at Natural Resources Wales, said:
“Sea Buckthorn control is important to improve the dune grassland habitats at Pembrey. Carmarthenshire County Council and Natural Resources Wales have carried out this type of habitat management over a number of years which has resulted in restoring the area to a dune grassland rich with different species of plants.
You can best enjoy this during the summer months within the Pembrey Burrows and Saltings Local Nature Reserve. As part of Dynamic Dunescapes, we are now continuing this work, which will result in an overall increase in dune grassland habitat.”
Carmarthenshire County Council’s Cabinet Member responsible for leisure, Cllr Peter Hughes Griffiths said:
“Whilst scrub is a valuable habitat it does need management to maintain it in good condition for wildlife. Cutting back the scrub will ensure it does not spread into areas where it is not wanted and or where it can destroy other habitat.”
Dynamic Dunescapes is not the only project working to restore Pembrey’s important sand dunes. The EU LIFE-funded Sands of LIFE project, managed by (NRW), has also been undertaking sand dune management to improve conditions for wildlife in recent years. The two projects work closely to build on and support each other’s work.
Demolition of 4 Tys begins in Tyisha, Llanelli
WORK to demolish the Four Tys housing blocks in Tyisha, Llanelli has started, marking the next exciting step in Carmarthenshire County Council’s plans to Transform the area.
The demolition work is set to be completed by civil engineering contractor Walters over the next 20 weeks and will enable the build of modern, mixed-use housing which meets the needs of the community.
Improvements to existing homes and the creation of community facilities and green spaces will also form part of changes on the horizon for Tyisha.
Cllr Linda Davies Evans, chair of the Transforming Tyisha steering group and cabinet member for housing said: “The demolition of the Four Tys marks an important step in the Transforming Tyisha project. Although this process will evoke powerful memories for many of the people who have lived and worked in Tyisha since the Four Tys were built in the 1960s, their demolition will enable us to provide the housing and facilities that the community needs.
Local residents and businesses who may be impacted by the demolition process will be contacted throughout to ensure minimum disruption.”
This forms a part of the council’s ambitious plans to regenerate the Tyisha ward and the wider Llanelli town centre area which is undergoing massive investment.
The council is also seeking a partner to develop new housing and create a vibrant community. An early market engagement exercise is currently live which gives potential partners the opportunity to express their interest in working with the council to transform the area.
Fresh and innovative ideas for this exciting project can be submitted to the council until December 7.
For more information on the early market engagement process or the council’s Transforming Tyisha regeneration project please visit www.carmarthenshire.gov.uk/tyisha
The demolition of the ‘Four Tys’ forms part of the council’s ambitious Transforming Tyisha project which looks to regenerate the area through increasing community safety, developing housing and community facilities and improving the environment.
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