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Self Assessment customers warned about scammers posing as HMRC




SELF ASSESSMENT customers should be alert to criminals claiming to be from HM Revenue and Customs (HMRC).

As the department issues thousands of SMS messages and emails as part of its annual Self Assessment tax return push, HMRC is warning customers completing their returns to take care to avoid being caught out by scammers. The annual tax return deadline is on 31 January 2021.

The department knows that fraudsters use calls, emails or texts to contact customers. In the last 12 months, HMRC has responded to more than 846,000 referrals of suspicious HMRC contact from the public, and reported over 15,500 malicious web pages to internet service providers to be taken down. Almost 500,000 of the referrals from the public offered bogus tax rebates.

Many scams target customers to inform them of a fake ‘tax rebate’ or ‘tax refund’ they are due. The imposters use language intended to convince them to hand over personal information, including bank details, in order to claim the ‘refund’. Criminals will use this information to access customers’ bank accounts, trick them into paying fictitious tax bills, or sell on their personal information to other criminals.

HMRC’s Interim Director General for Customer Services, Karl Khan, said: “We know that criminals take advantage of the Self Assessment deadline to panic customers into sharing their personal or financial details and even paying bogus ‘tax due’.

“If someone calls, emails or texts claiming to be from HMRC, offering financial help or asking for money, it might be a scam. Please take a moment to think before parting with any private information or money.”

Pauline Smith, Head of Action Fraud, said: “Criminals are experts at impersonating organisations that we know and trust. We work closely with HMRC to raise awareness of current scams and encourage people to report any suspicious calls or messages they receive, even if they haven’t acted on them, to the relevant channels. This information is crucial in disrupting criminal activity and is already helping HMRC take down fraudulent websites being used to facilitate fraud.

“It’s important to remember if you’re contacted out the blue by someone purporting to be from HMRC asking for your personal or financial details, or offering you a tax rebate, grant or refund, this could be a scam. Do not respond, hang up the phone, and take care not to click on any links in unexpected emails or text messages. You should contact HMRC directly using a phone number you’ve used before to check if the communication you have received is genuine.

“If you’ve been the victim of fraud, contact your bank immediately and please report it to Action Fraud online at or by calling 0300 123 2040.”

Customers can report suspicious activity to HMRC at and texts to 60599. They can also report phone scams online on GOV.UK.

HMRC is also warning the public to be aware of websites that charge for government services – such as call connection sites – that are in fact free or charged at local call rates. Other companies charge people for help getting ‘tax refunds’. One way to safely claim a tax refund for free is to log into your Personal Tax Account.

HMRC has a dedicated Customer Protection team that identifies and closes down scams but asks the public to recognise the signs to avoid becoming a victim. HMRC regularly publishes examples of new scams on GOV.UK to help customers recognise phishing emails and bogus contact by email, text or phone.

Ways to spot a tax scam

It could be a scam if it:

·       is unexpected

·       offers a refund, tax rebate or grant

·       asks for personal information like bank details

·       is threatening

·       tells you to transfer money.

Self Assessment customers can complete their tax return online and help and support is available on GOV.UK.

To protect against identity fraud customers must verify their identity when accessing HMRC’s online services. They must have two sources of information including:

·       credit reference agency data

·       tax credits

·       P60/payslip

·       UK Passport

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BHF Cymru calls for stock donations before Christmas




BRITISH HEART FOUNDATION Cymru’s home store in Llanelli is appealing to the local community to donate their unwanted items before Christmas.

The charity shop on Vaughan Street has reopened following the recent ‘firebreak lockdown’ and desperately needs stock to help raise funds for life saving research. During the pandemic and the town’s local lockdowns BHF Cymru has missed the local community’s generous donations of preloved items such as sofas, beds, kitchenware and dining furniture.

Richard Jones manager of the home store appealed for local people doing a pre-Christmas clear out at home to make a donation. Every item sold will be turned into funds for research that could help transform the lives of the 340,000 people in Wales living with heart and circulatory diseases.

 “Like all charity shops this year has been a tough one for us,” said Richard. “We’re back open now and our staff and volunteers are here to welcome our customers safely into the store. Our free collections service is now back up and running, with Covid-secure measures in place and is available to book online. We are more than happy to receive any quality unwanted furniture, electrical and homewares so we can continue to raise money in support of our lifesaving research.”

“It’s easy to donate and depending on your preference, our van crews will either collect from your room of choice, your doorstep or an alternative safe access point. All collections will be signature free.”

British Heart Foundation open a new Home Store in St David’s Retail Park in Swansea. © WALES NEWS SERVICE

The coronavirus crisis has had a devastating impact on the BHF’s income, leading to a potential £50 million cut in research funding and the delay of important scientific breakthroughs. It is now urgently asking the local community to support it by simply donating good quality items that they have been clearing out while at home.

Head of BHF Cymru Adam Fletcher said: “We currently fund £3m into research in Wales to help prevent, treat and cure heart and circulatory diseases.  Every pound raised in our shops helps us to support the 340,000 people in Wales living with heart and circulatory diseases, many of whom are at increased risk from Covid-19. Shopping at the BHF, or donating your quality items will help us, help them.” 

Store Opening Cwmbran

BHF shops and stores have measures in place to keep staff, volunteers and customers safe. Customers will also be able to donate items at contact-free donation points set up at BHF shop entrances.  

The BHF home store is located Vaughan Street in Llanelli. To contact the store please call 01554 528730

To book a free collection visit

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Six men arrested for kidnap in Llanelli




SIX men have been arrested on suspicion of kidnap, police have confirmed.

Dyfed-Powys Police said it followed calls from the public on Saturday afternoon about an incident in Llanelli.

A car was then stopped shortly afterwards in the Trostre area and six occupants were arrested, police have confirmed.

All six are in custody, while a man identified as the possible kidnap victim is “safe and well”.

“At approximately 1:30pm on Saturday (Nov 14) we received reports from the public of a suspected kidnapping in Station Road,” said Chief Inspector Chris Neve.

“An urgent investigation was commenced, which led to a vehicle being stopped in the Trostre area, and the arrest of six men within the vehicle.

“A man identified as the possible victim is safe and well.”

The Dyfed-Powys force said it was not looking for anyone else in connection with the incident and patrols would be conducted in the area on Sunday, to help reassure the community.

Ch Insp Neve added: “I understand the public may be concerned by this incident, but would like to reassure the community of Llanelli that this incident is isolated to those involved and there is no risk to anyone else at this time.”

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Competition is key to unlocking covid conundrum




The Welsh Government is about to smash through its own 100,000 apprentice target to help drive a post-Covid skills-led recovery a Minister revealed today.

Ken Skates MS, Minister for the Economy, Transport and North Wales, speaking to delegates around the World at the WorldSkills UK International Skills Summit said that there was ‘huge endeavour’ to create opportunities for meaningful sustainable work.

“We need to bounce back, stronger, better – building an economy where everybody has an opportunity to secure sustainable and Fair Work with opportunities for everybody.”

“I am delighted to say that this month we will smash our target of having 100,000 apprentices.

He said that world-class skills were at the heart of the drive to counter Covid and that national and international competitions were driving up skills across the country.

“Having a skilled educated workforce will help Wales to attract high value innovative knowledge-based businesses to this country which is why we announced a £40m parent programme to support employee ability and skills provision with a particular focus on young people.”

“The stronger the skills base in Wales and elsewhere, the better the prospects of securing investment and a growing or indigenous business and so a skilled educated workforce will help Wales.”

He said that the nation’s competitiveness at national and international level had gone from strength to strength – with many competitors inspiring colleagues, furthering their education by taking up degree level apprenticeships and going on to start their own businesses.

The two-day virtual event, hosted by BBC Presenter Simon Lederman will also feature live discussions with Chair of the Education Committee, Robert Halfon MP, The Rt Hon Anne Milton (former Minister for Skills), Paul Joyce FE Director, Ofsted and Liz Pollard, Managing Director Shared Services UK, BAE Systems.

Commenting on Mr Skates’ remarks Dr Neil Bentley-Gockmann OBE, CEO of WorldSkills UK, selects and trains Team UK and is now cascading elite skills to thousands of young people across the country, said that Wales ‘gets it’ when it comes to skills.

He said: “There is a real understanding about how important competition is to driving up skills in Wales

“Our work is embedded in the Welsh Government’s thinking. We are working together to ensure that the Welsh government not just inspires and develops young people to world class standards but is really aligned with the nation’s needs for their economy.”

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