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Welsh Water bill increase remains at or below inflation for twelfth year

Carli Newell

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THE average water and sewerage bill is set to fall by 2% in 2021-22 the only not-for-profit water company in England and Wales has announced.

Welsh Water, which serves most of Wales, Herefordshire and parts of Deeside, has confirmed that the average household bill will be lower in real terms than in the previous year despite the additional financial pressures placed on it during the COVID-19 pandemic.  The company has invested an extra £20million responding to the pandemic.

The average bill for 2021 – 2022 will be £446.82 and represents the twelfth consecutive year the company has kept the increase at or below the rate of inflation – the only water company in England and Wales to have achieved this.  The new bill will be £96 lower in real terms compared to the 2009 – 2010 bill.

The company, providing water and wastewater services to over three million customers, has played a key role in protecting public health during the pandemic with operational colleagues maintaining its vast water and wastewater networks.  It also further ramped up support for customers by arranging flexible payment plans for household customers struggling to pay their water bills.  As a result, the company is now supporting 139,000 customers through its range of affordability tariffs – which is more than any other water company. 

Furthermore, it temporarily added an additional 330,00 customers to its Priority Services Register.  The company also recognised the impact of the pandemic on its business customers and temporarily suspended charges to around 45,000 businesses affected by the first UK lockdown.

Welsh Water has also provided £300,000 to community projects through its Community Fund, including  £106,000 to 106 food banks (through the Trussell Trust), 105 community projects and other partnerships with BITC Cymru, Community Foundation Wales and Prince’s Trust Cymru.  

In response to the pandemic, Welsh Water rapidly expanded its remote working technology to allow its entire contact centre to move to home working in March, and also started “virtual inspections” to support customers to resolve issues without needing to go to their property. These new ways of working have enabled the company to retain its position as the only water company to appear in the top 50 companies of the Institute of Customer service’s UK Customer Satisfaction Index.

The company has also continued with its commitment to invest in new talent.  This has included recruiting over 30 new apprentices over the year with this set to continue over the coming years.

Welsh Water’s Chief Executive Peter Perry said: “Despite what can probably best be described as the most challenging years we have faced, I’m proud that we’ve been able to continue with our record of keeping price increases for the average household bill below the rate of inflation.  It also reflects the strength and benefit of our operating model which means we are able to meet these kinds of challenges while at the same time keeping bills affordable for customers.  We’ve also been able to continue with our planned investment programme and over the course of the year we will have invested £346 million improving services to customers and protecting our valuable environment.  We are also expecting to invest £367 million in the coming year.

“We do appreciate however that the great economic uncertainty the pandemic has brought with it and that there undoubtedly will be tough times ahead.  That is why we already offer a range of assistance tariffs for anyone genuinely struggling to pay and I would urge anyone worried about paying their bill to get in touch so we can see what assistance can be provided”.

Rhodri Williams, Chair of CCW Wales, said: “It will come as a relief to struggling households that the average bill will fall but we must not lose sight of the fact that many customers are still missing out on financial assistance that could help see them through Covid-19.”

“Water is often overlooked when it comes to saving money but trialling a water meter for up to two years or seeing if you’re eligible for Welsh Water’s HelpU tariff if you’re on a low income could potentially shave hundreds of pounds off your annual bill.”

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Four charged with conspiracy to supply class A drugs

Carli Newell

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FOUR people have been arrested and charged as part of an investigation into an organised crime gang supplying class A drugs from London to Aberystwyth, Llanelli and Swansea.

Dyfed-Powys Police, with support from The Met Police, carried out warrants at four addresses on July 21, resulting in four arrests.

Mohammed Osman, aged 23, Yonis Mohammed, aged 20, Salman Mohamoud, aged 23 – all from Islington – and Amy Simmons, aged 21, from Dulwich were charged with a total of 12 offences:

  • Mohammed Osman: Two counts of conspiring to supply class A drug heroin, and two counts of conspiring to supply class A drug crack cocaine,
  • Yonis Mohammed: Two counts of conspiring to supply class A drug heroin, and two counts of conspiring to supply class A drug crack cocaine.
  • Salman Mohamoud: Conspiring to supply class A drug heroin, and conspiring to supply class A drug crack cocaine
  • Amy Simmons: Conspiring to supply class A drug heroin, and conspiring to supply class A drug crack cocaine.

All four appeared at Llanelli Magistrates’ Court on Friday, July 23, where they were remanded in custody. They are due to appear at Swansea Crown Court for their next hearing on August 20.

The investigation is being carried out by the Ceredigion Serious and Organised Crime Team, Aberystwyth CID and the Operation Orochi command of the Met Police.

Detective Sergeant Steve Jones said: “These four arrests and charges are the result of a coordinated approach to target an organised crime gang we believe is running a county lines operation into the Dyfed-Powys Police force area.

“We will continue to work diligently to disrupt gangs of this kind, to prevent the supply of illegal substances into our community.

“I would like to thank all officers involved, as well as the Met Police for their part in the operation.”

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New children’s play area in Bryn as part of new council housing development

Carli Newell

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A NEW children’s play area has opened in time for the summer holidays in Bryn, Llanelli as part of a new £5.9million council housing development.

Carmarthenshire County Council is building 32 new homes on land close to the Dylan housing estate in Bryn.

The scheme will be made up of 22 two-bedroom homes, four two-bedroom bungalows and six four-bedroom homes and is part of the council’s ongoing drive to deliver more affordable homes across the county. It has been part funded through the Welsh Government’s Affordable Housing Grant.

The development also includes a new children’s play area, funded by the council in partnership with Llanelli Rural Council, which will take over the running and maintenance of the play area on completion.

Executive Board Member for Housing Cllr Linda Evans said: “I am delighted the park has been completed in time for the summer holidays for the local children to enjoy.

“We are committed to delivering more affordable housing across Carmarthenshire and this development will benefit dozens of families in Llanelli, as well as proving much needed facilities for the local community.

“I would like to thank the rural council for collaborating with this us on this and I hope the children are thrilled with it.”

Before designing the play area, the rural council liaised with local schoolchildren to find out what play equipment they wanted at their new park.

Llanelli Rural Council Chairman Cllr Tegwen Devichand said: “The council is delighted to be working in partnership with Carmarthenshire County Council to provide this wonderful new play area for the community.

“The opening of the play area couldn’t have been better timed to coincide with the school holidays. I hope the local children will enjoy the range of challenging play equipment on offer and that they have lots of fun using it over the summer.”

The housing development is due to be completed by the beginning of 2022.

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Burry Port Harbour lighthouse overhaul tops council’s £2million investment

Carli Newell

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A £2MILLION investment in Burry Port Harbour is nearing completion, topped off with the iconic lighthouse getting a fresh lick of paint.

Carmarthenshire County Council is behind a range of improvements to maintain and restore the historic harbour which is one of the county’s most loved and well visited beauty spots.

Restoration of the Grade II listed harbour walls, undertaken under the guidance of CADW, will conclude within the next few weeks.

The council has also been working alongside The Marine Group, which operates the harbour, to improve mooring facilities. They are working closely with fishermen to bid for funding for new commercial pontoon infrastructure.

It will add to investment made over previous years which saw the council spend almost £1.5million on new pontoons, and over £300,000 in maintaining the harbour railings and bridge.

A local operator has agreed a lease for a cafe and public toilets on east side of Harbour, and the refurbishment of the old RNLI harbour office has recently started by The Marine Group (TMG) to create a harbour-side coffee house.

TMG has also invested in a state-of-the-art dredger which arrived at the harbour last autumn. Dredging is well underway and will continue until targeted depths are reached.

Boat lifting equipment and new fuelling points are also planned.

The council has introduced community safety officers to patrol the harbour assisting tourists and local people during the summer months, especially to advise around Covid regulations, as part of a tourism hotspot plan to take care of issues such as parking, litter, street cleansing, enforcement and signage.

Temporary car parking surfacing has also been laid on the east side along with new pay and display facilities ahead of a wider multi-million regeneration plan that will transform the harbour with a mix of housing, commercial and leisure space covering around 13 acres of prime development site.

Cllr Peter Hughes Griffiths, Executive Board Member for Culture, Sport and Tourism, said: “We are proud of our continued investment in Burry Port Harbour. We are spending millions restoring and maintaining historic features that are much-loved by local people and visitors who come from far and wide to enjoy what the harbour has to offer.

“We continue to work closely alongside The Marine Group and Pembrey and Burry Port Town Council to plan and prioritise works and ongoing maintenance. We are as keen as everyone else to ensure it is well-maintained and continues to be a place people can enjoy.

“We appreciate that there has been some upheaval during these improvement works but we ask people to understand that our investment will make Burry Port Harbour an even better place for the future.”

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