THE WELSH AMBULANCE SERVICE has revealed the most inappropriate calls made to 999 in the past year.
Among them was someone who had eaten a mouldy tomato and someone who had got their plaster cast wet.
One person with an earring lodged inside their ear asked for a “lift” to the Emergency Department, while another dialled 999 for a papercut.
Of the 470,653 incidents recorded by the service in the last 12 months, nearly a quarter were non-essential, including someone with diarrhoea and someone enquiring about their medication.
In the face of unprecedented demand, the ambulance service is reminding people only to call 999 in a serious or life-threatening emergency.
Chief Executive Jason Killens said: “Our ambulance service exists to help people who are seriously ill or injured, or where there is an immediate threat to their life.
“That’s people who’ve stopped breathing, people with chest pain or breathing difficulties, loss of consciousness, choking, severe allergic reactions, catastrophic bleeding or someone who is having a stroke.
“People with something stuck in their ear still have a clinical need, but calling 999 for that is ill-judged when there are so many other ways to access more appropriate help.
“Non-essential calls represent nearly a quarter of our total 999 calls, and time spent dealing with these could be time spent helping someone in a life or death situation.”
As Covid-19 tightens is grip, the Trust is asking the public to think about the many alternatives to 999.
Director of Operations Lee Brooks said: “Winter is traditionally our busiest period, and we also have a global pandemic to contend with.
“It’s easy to make fun of the people who call 999 foolishly, but actually, these people do have a legitimate clinical need – they just don’t know where to turn for it.
“We’re asking the public to educate themselves on the NHS services available in their area, of which there are many.
“The symptom checkers on the NHS 111 Wales website are a good place to start for advice and information, or you could phone 111 to speak to a nurse or health information advisor.
“Also think about your local pharmacist, dentist and optician, as well as your minor injuries unit and GP.
“Also ensure you have a well-stocked medicine cabinet for things which can be treated at home, like coughs and colds, sore throats and grazed knees.
“Every single one of us has a responsibility to use NHS services wisely and protect them for those who need them most.
“Help us to help you, and think twice before you call 999.”
The following are real 999 calls made to the Welsh Ambulance Service in the past year –
Caller: Basically, I had a piercing a few weeks ago in my ear. Everything’s been fine but last night I woke up and the piercing had gone. I can’t find the piercing and it feels like it might be in my ear drum.
Operator: Right, OK.
Caller: Normally I would go to A&E myself but I don’t actually have any money. A lift to A&E would be amazing.
Caller: My neighbour came here and she gave me a sandwich, cheese and tomato. Anyway, I feel quite sick now. I looked at the tomatoes and there’s mildew on them.
Operator: OK, is that why you’re requiring an ambulance?
Caller: I was mucking about with my plaster cast and it’s coming apart. I don’t know whether to get a taxi or an ambulance.
Operator: From the information you’ve given, you require a more detailed assessment by a nurse. An ambulance will not be sent at this time.
Caller: Oh, you’re joking. Are you being serious?
Operator: We’re extremely busy at the moment.
Caller: I’ll get a taxi.
Caller: I cut my arm, my arm’s cut.
Operator: How did you do that?
Caller: I sliced it on a piece of paper.
Operator: When did this happen?
Caller: About half an hour ago.
Operator: Is there any serious bleeding?
Operator: Tell me exactly what’s happened.
Caller: Basically, my mum drank apple vinegar but mixed it with water and lemon. Now she has diarrhoea.
Caller: Oh, hi there. Basically, I’ve got my hand in a cast. It’s been in there for three weeks and I’ve got it wet.
Caller: It’s not an actual emergency, I just need to get to hospital.
Caller: What it is, right, I’ve got different medication and I don’t know whether I can take these or not now.
Operator: What’s your telephone number?
Caller: I don’t want an ambulance, I just don’t know if I can take my meds or not.
Those eligible for the Spring Covid-19 booster should get jabbed by end of June
ALL those eligible for the Spring Covid-19 booster are being urged to take up their offer of the vaccine before the end of next month.
A deadline of 30 June has been introduced to ensure all those eligible for the spring booster will have a long-enough interval between this and the autumn 2022 booster, if they are also eligible.
An announcement by the Joint Committee on Vaccination and Immunisation (JCVI) about which groups will be eligible for the autumn booster is due to be published shortly.
The JCVI has advised that people over-75, older care home residents and all those aged 12 years and over who are immunosuppressed are eligible for the spring booster.
Those who are 75 on or before 30 June, can get their booster at any point up to the deadline.
Health Minister Eluned Morgan said: “It is important we continue our very high take up levels of the vaccine to help protect us against the risk of serious illness from Covid-19. I would urge everyone who is offered a spring booster vaccination takes up the invitation.”
If someone eligible for a spring booster has had a Covid infection recently, they will need to wait 28 days from the date they tested positive before they can be vaccinated. They will still be able to get vaccinated after 30 June as part of this campaign if they have to postpone their appointment.
All those eligible for spring boosters will be invited by their health board or GP.
It is not too late for anyone who needs a primary dose (first, second or third) to be vaccinated.
Please check for local arrangements.
Young people in Wales being failed when moving from child to adult mental health services
MENTAL HEALTH SERVICES are failing young people when they move from child to adult services, says a mental health charity.
Mind Cymru is calling for Welsh Government to make urgent changes to improve the system.
Nia Evans, Children and Young People Manager at Mind Cymru, said: “Young people have told us that their needs, thoughts, and feelings about moving to adult services are often unheard, or ignored.
“Welsh Government must support Local Health Boards to make sure this doesn’t happen, change the way services are run and make sure our young people are being heard and properly cared for.”
Mind Cymru has published a report, in ate the result of interviews with young people about their experiences of moving from Specialist Child and Adolescent Mental Health Services – (SCAMHS) to AMHS.
They highlighted five key areas where services are failing young people:
– Poor information offered to young people, particularly on their rights
– Inconsistent use and follow through of care and treatment plans
– High thresholds for SCAMHS and AMHS referrals to be accepted
– Feeling abandoned / cut off from SCAMHS
– Age still dominates decision making process for moving from SCAMHS to AMHS
Nia Evans said: “Any one of these issues could make the process of moving from children’s services to adult services difficult for our young people. But often, more than one is happening at any one time.”
“Our young people have a right to care and support from a mental health system that has been put in place to help them recover. Action must be taken immediately to make sure support systems are robust and doing the job they were designed to do.”
Mind Cymru is asking people to email their Member of the Senedd (MS) and amplify the voices of these young people whose experiences are often unheard, and use the #SortTheSwitch hashtag on social media.
The full report is available here, including what a good move from SCAMHS to AMHS would look like for young people, and where the current system could improve.
Extension of shuttle bus from Llanelli to vaccination centre
HYWEL DDA University Health Board (HDUHB) has extended the free shuttle bus service between Llanelli town centre and the mass vaccination centre in Dafen to help people access their COVID-19 vaccination as easily as possible.
The shuttle bus, provided by Dolen Teifi , will continue to run between 10.30am to 4.40pm, seven days a week. Please note there will be no service at 12pm from town or at 12.15pm from the mass vaccination centre to allow the drivers a lunch break.
People can board the shuttle bus on the hour and at half-past the hour at Church Street, outside Llanelli Magistrates Court SA15 3AW. The shuttle bus will leave the mass vaccination centre quarter past and quarter to the hour, returning to the town centre and dropping passengers off opposite Llanelli library.
Bethan Lewis, Interim Assistant Director of Public Health for Hywel Dda UHB, said: “We need as many people as possible attending their COVID-19 vaccine appointments, or dropping in if eligible.
“This shuttle bus service is one of many additional resources and services being put in place across the Hywel Dda region to help support more people to receive their COVID-19 vaccination. I am pleased the shuttle bus service has been extended to help people reliant on public transport to access their COVID-19 vaccine.”
On February 21, 2022, the JCVI published a statement, recommending an additional spring booster.
Strict COVID-19 safety measures will be in place to ensure the safety of drivers and passengers on this service:
- All passengers and drivers must wear a face covering, unless medically exempt
- A maximum of 14 passengers will allowed per journey
- A screen will be in place between driver and passengers
- Passengers should only use this service if they are fit and well on the day
Before travelling without an appointment to Dafen mass vaccination centre, we advise checking the health board’s website for up-to-date information such as vaccine eligibility and drop-in opening times https://hduhb.nhs.wales/covid19-vaccination
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